Kaltenbrunn Medizintechnik

Contract: On 15 Apr 2026 the £155k Enterprise order form, including implementation, was unsigned while Thomas Schumacher waited for procurement and asked for a split. Invoice INV-161-0001 for £30k was issued on 20 Apr 2026, and INV-161-0002 for £125k on 1 May 2026; the threads show no payment or customer reply.

Kickoff: The 12 May 2026 kickoff confirmed the 12-week Enterprise scope. Andrea Neumann wants EU data residency in writing and single sign-on, and Kai is the only admin.

Source order: On 26 May 2026 Christina Möller wanted value visible well before next year's renewal. Phased rollout would start with service managers and end with engineers, and IT approval delayed a live date.

Incident: On 2 Jun 2026 ticket records stopped growing after a form change. Kai noticed only by comparing with the customer's own system, and Kate Ormerod fixed the mapping.

Late June: On 16 Jun 2026 Christina asked for EU residency in writing and a one-hospital test. On 23 Jun 2026 device data was still behind and the duplicate-ticket fix was unverified.

Open at the end: On 30 Jun 2026 device data had only a nightly file export, single sign-on was not started, and a second admin was not named. A written security answer on sub-processors was owed, and the key accounts training date was not set.

Demos: On 14 Jan 2026 Hannah Lowe showed sample data. Christina Möller wanted proof of worth for the £155k total deal value, and offline use was not promised.

Own data: Christina agreed on 26 Jan 2026 to a demo on service tickets and the contract list. On 30 Jan 2026 older tickets without a serial were named the weakest match, and the group access list, EU region wording and security questionnaire stayed open.

Follow-up: On 2 Feb 2026 Kai Petersen said contract data sits in a separate system with no known export owner. The plan was to close by 17 Apr 2026.

Proposal: Christina replied late on 12 Feb 2026, citing hospital escalations. On 18 Feb 2026 Matteo Ricci said £155k is the first-term total, implementation included, and not an annual price.

CFO: Thomas Schumacher received the proposal on 20 Feb 2026 and would not sign before information security and procurement approved. On 12 Mar 2026 he asked in writing for total cost over the full term and confirmation of EU residency.

Negotiation: On 18 Mar 2026 Markus Weber raised payment terms, the data processing clause and price after the first term. Owen Tallis said any discount covers the first term only.

Open at the end: The evidence does not show a signed order form. Legal review, security approval and the revised order form were outstanding.

Scheduling: On 12 Dec 2025 Matteo Ricci asked Christina Möller for a one-hour discovery call. She agreed and set a condition that every answer must show its source, since engineers will not accept a figure without one.

Discovery: On 18 Dec 2025 Matteo ran discovery with Christina, Head of Field Service Operations. Tickets, contracts and complaints sit in three separate places, so nobody can see a hospital's device history quickly.

Requirements: She said EU data location is required because hospital customers and their data protection officers will ask. She is the champion, but IT security and management still have to approve.

Commercial: Matteo positioned Enterprise, with SSO, SCIM and security review support over a standard 12 weeks. He quoted £155k as the total deal value including implementation, said it is not an annual price and called it an estimate until discovery finishes.

Open at the end: The 17 Apr 2026 decision date is a working date, not agreed. The Snowflake region and the regulator's needs are unconfirmed. A second call in January with her IT colleague and a demonstration on the customer's own data were planned, and Matteo still had to send the written summary and the figure with its breakdown.

Period content: this digest rests on one read, an email thread dated 1 Jun 2024. Nothing else from the organisation is recorded for the quarter.

Outreach: Nell Ashcombe invited Thomas Schumacher, Chief Financial Officer, to a webinar on 20 Jun 2024. She stressed that data stays in the customer's own Snowflake account and offered to discuss the commercial side afterwards, in writing.

Customer view: the thread holds no response from Thomas or anyone else at Kaltenbrunn Medizintechnik. Interest in B-Viz is therefore unconfirmed.

Open at the end: the only next step recorded is for Nell to send joining details if Thomas asks for a place. The evidence does not show whether he attended or replied, and it shows no contract, usage or ticket activity for the period.