Moving the onboarding session

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Purely logistical thread: Laura Penhaligon moves the onboarding session after a customer call overran, and Kai Petersen agrees to the next morning. The session is set for 10:30 on 22 May 2026.

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As at Fri 9 Oct 2026

Purely logistical thread: Laura Penhaligon moves the onboarding session after a customer call overran, and Kai Petersen agrees to the next morning. The session is set for 10:30 on 22 May 2026.

Ask: Laura needed to move the session at short notice.

Customer view: Kai was relaxed about it and noted he has a service review in the afternoon, so the session should stay to about an hour.

Next: The session was set for 10:30, starting with the connector list and then user set-up for the first group.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2026-05-21

Last message2026-05-22

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Laura Penhaligon 21 May 2026 08:09
to Kai Petersen
Hi Kai, A quick one: I need to move our session from this afternoon, as a customer call has overrun on my side. Could we do tomorrow morning instead, or early next week if that is easier for you? Sorry for the short notice. Best, Laura
Kai Petersen 21 May 2026 10:26
to Laura Penhaligon
Hi Laura, No problem. Tomorrow morning is fine, I am free after ten. If you need longer than an hour, tell me, because I have a service review in the afternoon. Kai
Laura Penhaligon 22 May 2026 09:28
to Kai Petersen
Hi Kai, Thanks for being flexible. I have sent an invite for 10:30 today. We will keep it to an hour and start with the connector list, then the user set-up for the first group of people. See you shortly, Laura

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