Veldmaat Payments

Connector: On 7 Apr 2026 Joost Verbeek pressed for a plan on late refreshes before the third connector went live. A Thursday test load was agreed.

Billing: Invoice INV-003-0003 for £12k was issued on 7 Apr 2026 with a PO number requested. The thread shows no customer reply.

Growth: On 20 Apr 2026 Joost said the team uses the brain more than expected. On 23 Apr 2026 he reported active users more than doubled.

Invoice: On 23 Apr 2026 Joost said the invoice shows £50k while the signed order form shows £45k. Elena Novak promised a written note and gave no reason for the gap.

Refresh: Tickets on 1 May 2026 and 18 May 2026 traced delays to the Exact Online and HubSpot connectors. On 1 Jun 2026 the refresh finished at 07:20.

QBR: On 29 May 2026 Joost said he will not discuss renewal while the refresh is late. He threatened to write to Elena's director if the invoice question stayed unanswered.

Escalation: On 19 Jun 2026 Bethan Lister escalated repeated delays to platform engineering. On 22 Jun 2026 Sanne Bakker marked another failure critical.

Open at the end: On 29 Jun 2026 Bethan escalated to Kieran Walsh, committing to resolve it before renewal. Root cause, the invoice gap and service credit terms were unresolved.

Kickoff: On 12 Jan 2026 Joost Verbeek raised an invoice of fifty thousand against the £45k order form. Elena Novak took it to BG-Demo finance with no answer date.

Refresh: From 22 Jan 2026 Sanne Bakker logged missed 07:00 refreshes. Joost said late is the problem and asked for five clean business days.

Invoice: Joost asked on 6 Feb 2026 and 19 Feb 2026 for a written answer. The reads do not show one.

Adoption: Joost said two users on 40 was not the value bought. On 23 Feb 2026 Femke Jansen said nobody had told the team the brain loads overnight, and colleagues stayed in HubSpot.

Connectors: The accounting connector failed on credentials, then rate limiting on 17 Feb 2026. Exact Online began syncing after Sanne fixed permissions on 5 Mar 2026.

Complaint: On 16 Mar 2026 Joost called the accounting connector overdue against the order form and wanted a blocker and date. He will log it in his supplier log.

Open at the end: On 30 Mar 2026 the refresh finished at 07:18, which Bethan judged within the Growth SLA. Sanne wants a 06:00 window, a possible upsell. The invoice query and low adoption remained open.

Demos: Hannah Lowe demoed on Veldmaat's own sandbox data on 17 Oct 2025 for Joost Verbeek and Sanne Bakker. Joost liked answers that name their source, and Sanne tested refresh timing. On 20 Oct 2025 Sanne asked in writing about refresh behaviour, connector set-up and access, and no written answers appear in the thread.

Payouts scope: on 27 Oct 2025 Femke Jansen saw her Monday merchant list produced in seconds. Payout timing sits outside the three systems, so Joost wants a fourth connector as a separate option in the proposal.

Proposal: on 5 Nov 2025 Tom Ashdown walked Joost through the Growth proposal. Joost wants implementation and subscription on separate lines and a decision by 16 Dec 2025. On 7 Nov 2025 he asked for live dates per connector and morning refresh service levels in the order form.

Negotiation: the 27 Nov 2025 call covered invoice structure, connector days and the discount. Joost accepted that the discount covers the first term only, and Ruben Smit needs invoice amounts to match the order form exactly.

Slip: on 12 Dec 2025 Joost said he had not signed and would not send the form to legal without a written connector sequence. The thread shows no objection to price or tier.

Open at the end: Rachel Dunmore sent invoice INV-003-0001 for £12k on 17 Dec 2025, due 16 Jan 2026, with no reply recorded. The connector sequence, the remedy for a late connector and Hannah's written answers are not shown as delivered.

News: On 21 Jul 2025 Veldmaat Payments published steady results and said it would keep investing in giving account managers and merchant risk teams a shared picture of each merchant. The read treats this as context for a value conversation, not a trigger for action.

Scheduling: On 18 Sep 2025 Tom Ashdown sought a discovery call with Joost Verbeek, Head of Data. Joost agreed to Thursday 14:00 with one merchant risk colleague and asked for the hour to focus on Veldmaat's own systems, not a general presentation.

Discovery: On 26 Sep 2025 Joost described three disagreeing merchant views across HubSpot, the accounting system and Zendesk, reconciled by hand. He wants one sourced page per merchant and will not accept a verbal answer on data residency and access.

Commercial: Tom placed it as a Growth shape and said he would confirm price in the proposal. The pencilled target close was Tuesday 16 December 2025, an aim rather than a promise, tied to a year-end board review.

Follow-up: In the 26 Sep 2025 email Joost confirmed Tom's summary, insisted the demo use real HubSpot and Zendesk data, and wants the order form to state what is delivered and by when.

Open at the end: The written data and security write-up, the proposal, the demo dates and Hannah's read-only access list were all still owed. No price or order form had been agreed.