Daily refresh late again

Ticketclosed

Veldmaat Payments · Daily refresh late again

The daily refresh missed 07:00 on 4 Sep 2026 because the Exact Online sync ran slow again. Support asked whether the customer had changed access, configuration or volume. The ticket closed on 14 Sep 2026 with no recorded cause.

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What happened

What this says

As at Fri 9 Oct 2026

The daily refresh missed 07:00 on 4 Sep 2026 because the Exact Online sync ran slow again. Support asked whether the customer had changed access, configuration or volume. The ticket closed on 14 Sep 2026 with no recorded cause.

Problem: Sanne Bakker reported the refresh was not complete by 07:00 on 4 Sep 2026, with the same Exact Online sync delay as before.

Handling: Bethan Lister replied at 17:41, 70 minutes after the ticket was raised, and asked whether access, configuration or data volume had changed.

Watch: The ticket was solved on 10 Sep 2026, but the thread shows no root cause. The internal note is timed 14:29, before the ticket was created at 16:31, so the timings need checking.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)70

CSAT2

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Trail

Internal note · Bethan Lister 4 Sep 2026 14:29
Merchant sync from Exact Online running slow. Refresh not complete by standard time.
created · Sanne Bakker 4 Sep 2026 16:31
Refresh not complete by 07:00 on 4 Sep 2026. Exact Online sync running slow. This is happening repeatedly. See earlier tickets. Need this resolved.
Public reply · Bethan Lister 4 Sep 2026 17:41
Just picked this up. I can see the Exact Online sync ran slow again. Can you tell me if anything changed on your end – access permissions, system configuration, or data volume? Thanks, Bethan
Status change · Bethan Lister 10 Sep 2026 13:02
Status change · 14 Sep 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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