Access for a new starter
Ticketclosed
Spaarnwoude Assurantiën · Access for a new starter
Ilse Kuipers could not find the option to give a new client services starter access to the client pages. The admin was away, so the starter waited. The ticket closed on 20 Sep 2026.
What happened
What this says
As at Fri 9 Oct 2026Ilse Kuipers could not find the option to give a new client services starter access to the client pages. The admin was away, so the starter waited. The ticket closed on 20 Sep 2026.
Problem: On 19 Aug 2026 Ilse Kuipers asked how to give a new client services starter access to the client pages, as the option did not appear for her.
Handling: Kate Ormerod replied on 20 Aug 2026 that an admin sets access and offered to check the account role. Ilse said on 24 Aug 2026 that the option still did not show and that the admin was away, and the thread has no reply after that before the ticket was solved on 16 Sep 2026.
Watch: A new starter waiting on access is a usability cost for the team, and the evidence does not show what changed on the account in the meantime.
Details
Updated 9 Oct 26Trail
created · Ilse Kuipers 19 Aug 2026 14:14Hello, we have a new starter in client services who needs access to the client pages. We don't seem to have the option to add them. Could you tell us how to do this? Thanks, Ilse- Public reply · Kate Ormerod 20 Aug 2026 05:54Hello Ilse, thanks for your message. Access is set by an admin in the users area. If you can't see that option, tell me which role your account has and I'll check the settings for you. Kind regards, Kate
- Public reply · Ilse Kuipers 24 Aug 2026 10:19Thanks Kate. The option still isn't showing for me, and our admin is out of the office, so the new starter is waiting. Could someone look at it sooner if possible? Ilse
- Status change · 20 Sep 2026 23:59