Dashboards showing old data

Ticketclosed

Spaarnwoude Assurantiën · Dashboards showing old data

Ilse Kuipers reported renewal dashboards showing old figures after a failed nightly refresh, linked to a platform incident. She asked when they would be right. The ticket closed on 28 Jul 2026.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Ilse Kuipers reported renewal dashboards showing old figures after a failed nightly refresh, linked to a platform incident. She asked when they would be right. The ticket closed on 28 Jul 2026.

Problem: On 21 Jul 2026 Ilse Kuipers reported that renewal dashboards showed old figures after the overnight refresh, with renewal calls due later that week.

Handling: Bethan Lister linked the ticket to a platform incident after the nightly job failed. Ilse replied that reloading showed the same figures and asked for a time, and an internal note says the ticket would not close until the refresh ran cleanly, but the thread does not show that run before the ticket closed on 28 Jul 2026.

Watch: Stale figures before the customer's own renewal calls put that work at risk, and the thread gives no time for correct data.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)160

CSAT5

Incidentinc_2026_07_refresh

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Trail

created · Ilse Kuipers 21 Jul 2026 11:17
Hello, the renewal dashboards are showing old figures this morning. It looks like last night's refresh didn't finish. Could you confirm what's happening? We have renewal calls later this week, so this matters. Many thanks, Ilse
Public reply · Bethan Lister 21 Jul 2026 13:57
Hi Ilse, just so I've got this right, the renewal dashboards are showing old figures after last night's refresh? We're aware the refresh didn't complete for some customers, and I've picked this up with the engineering team. Can you try reloading the page and tell me what you see? Thanks, Bethan
Public reply · Ilse Kuipers 22 Jul 2026 12:13
Thanks Bethan. Reloading shows the same figures, so it isn't just my browser. Could we have a clear idea of when they'll be right? Ilse
Internal note · Bethan Lister 22 Jul 2026 15:35
Checked the refresh log for this org: the nightly job failed. Matches the platform incident, so linking. Customer wants a time and we don't have one yet. Not closing until the refresh has run cleanly.
Status change · Bethan Lister 24 Jul 2026 16:25
Status change · 28 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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