Search results spinning without loading

Ticketclosed

Spaarnwoude Assurantiën · Search results spinning without loading

Ilse Kuipers reported that client search results would not load for a few team members. Kate Ormerod passed the spinner to engineering. The ticket closed on 24 Jul 2026.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Ilse Kuipers reported that client search results would not load for a few team members. Kate Ormerod passed the spinner to engineering. The ticket closed on 24 Jul 2026.

Problem: On 10 Jul 2026 Ilse Kuipers reported that search results on the client pages would not load for a few team members.

Handling: Kate Ormerod confirmed the spinner on the BG-Demo side the same day and passed it to engineering. The thread does not show the cause or the fix, though the ticket was solved on 20 Jul 2026.

Watch: If the spinner returns for these users, it will read as a repeat fault on the client pages.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelweb

First response (min)230

Helpdeskmade from

Trail

created · Ilse Kuipers 10 Jul 2026 10:00
Hello, search results on the client pages won't load for a few of our team. The page just keeps spinning. It's been happening since this morning. Could you check? Kind regards, Ilse Kuipers
Public reply · Kate Ormerod 10 Jul 2026 13:50
Hello Ilse, thanks for reporting this. I can see the spinner on our side and have passed it to the engineering team. I'll let you know as soon as there is an update. Kind regards, Kate
Status change · Kate Ormerod 20 Jul 2026 11:06
Status change · 24 Jul 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help