Kiran Bassi
Person
Larkspire Software · admin
Kiran Bassi is Larkspire Software's Support Operations Lead and platform admin. He is the technical day-to-day contact and raised all eight tickets. He asked 10% of the organisation's questions over 12 months and 6% over the last 90 days.
Who they are
Insight
As at Fri 9 Oct 2026Kiran Bassi is Larkspire Software's Support Operations Lead and platform admin. He is the technical day-to-day contact and raised all eight tickets. He asked 10% of the organisation's questions over 12 months and 6% over the last 90 days.
Role: Support Operations Lead in Brighton, CRM role admin, with an admin platform account created on 7 Jan 2026. He signed off go-live on 10 Feb 2026 and spots source faults himself, such as the membership export stall.
Influence: he works alongside Ellie Marchant, who wants the value case for her director. The evidence does not show him owning budget or the renewal decision.
Watch: the helpdesk connector has stalled more than once, and a duplicate-records ticket was still pending on 9 Oct 2026. He has questioned whether repeated questions show value or failed answers.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Larkspire Software | Support Operations Lead | admin | kiran.bassi@larkspire.example |
Activity
- 6 Oct 2026ticketDuplicate records on the support dashboard
- 15 Sep 2026ticketConnector not loading new records
- 18 Aug 2026ticketHow do I give a new team member the support view only?
- 21 Jul 2026ticketDashboards out of date this morning
- 30 Jun 2026ticketMerged tickets appearing twice in the support view
- 18 Jun 2026eventBG-Demo webinar
+38 - 30 May 2026email threadInvitation to our June webinar
- 1 May 2026ticketAnswers slow in chat search
- 2 Mar 2026ticketHelpdesk connector has stopped bringing in tickets
- 18 Feb 2026callLarkspire Software / BG-Demo – Training
- 10 Feb 2026callLarkspire Software / BG-Demo – Onboarding
- 2 Feb 2026callLarkspire Software / BG-Demo – Onboarding
- 28 Jan 2026callLarkspire Software / BG-Demo – Onboarding
- 20 Jan 2026ticketRecords not updating after the nightly refresh
- 19 Jan 2026callLarkspire Software / BG-Demo – Onboarding
- 13 Jan 2026callLarkspire Software / BG-Demo – Kickoff
+1 - 29 Oct 2025email threadDemo follow-up for Larkspire Software
+1 - 27 Oct 2025callLarkspire Software / BG-Demo – Demo+1