Records not updating after the nightly refresh

Ticketclosed

Larkspire Software · Records not updating after the nightly refresh

Kiran Bassi at Larkspire Software reported support view records not updating overnight after connectors were set up. Bethan Lister pointed to the 07:00 refresh target and asked for the last refresh time.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Kiran Bassi at Larkspire Software reported support view records not updating overnight after connectors were set up. Bethan Lister pointed to the 07:00 refresh target and asked for the last refresh time.

Problem: Kiran reported that records in the support view were not updating overnight, after connectors were set up the week before, and asked whether that was normal during onboarding.

Handling: Bethan Lister said the nightly refresh should finish by 07:00 on business days and asked Kiran to check the time of the last refresh in the settings. The first response came 393 minutes after creation on 20 Jan 2026.

Watch: The ticket was solved on 30 Jan 2026 and closed on 3 Feb 2026, but the evidence does not show what Kiran found or what fixed it.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_freshness

Channelweb

First response (min)393

Helpdeskmade from

Trail

created · Kiran Bassi 20 Jan 2026 12:06
Hi, we set up the connectors last week but the records in the support view don't seem to update overnight. Is this normal during onboarding, or should they be refreshing by now? Thanks, Kiran
Public reply · Bethan Lister 20 Jan 2026 18:39
Hi Kiran, just so I've got this right, the support view is still showing yesterday's records even though the connectors are set up? The nightly refresh should finish by 07:00 your time on business days. Can you check the time of the last refresh in the settings and tell me what you see? Thanks, Bethan
Status change · Bethan Lister 30 Jan 2026 15:27
Status change · 3 Feb 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help