Dashboards out of date this morning

Ticketclosed

Larkspire Software · Dashboards out of date this morning

Kiran Bassi raised urgent out-of-date dashboards before a leadership meeting that afternoon. Kate Ormerod confirmed a known fault from the July refresh incident and asked which dashboards were needed first.

Priority urgent

made from

What happened

What this says

As at Fri 9 Oct 2026

Kiran Bassi raised urgent out-of-date dashboards before a leadership meeting that afternoon. Kate Ormerod confirmed a known fault from the July refresh incident and asked which dashboards were needed first.

Problem: Kiran reported dashboards out of date that morning, ahead of a leadership meeting that afternoon relying on them, and asked whether BG-Demo knew of a refresh problem.

Handling: The internal note confirms a known fault from the July refresh incident. Kate Ormerod replied after 39 minutes that engineers were working on it and asked which dashboards the meeting needed first.

Watch: The internal note is timed 10:21, before the 13:47 creation time, so the record times do not agree. The ticket was solved on 21 Jul 2026 and closed on 25 Jul 2026, but the evidence does not show whether the dashboards were current in time for the meeting.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categorydata_freshness

Channelemail

First response (min)39

Incidentinc_2026_07_refresh

Helpdeskmade from

Trail

Internal note · Kate Ormerod 21 Jul 2026 10:21
Known fault from the July refresh incident. Affects this tenant, confirmed with ops. Customer has not raised it yet, so expect them to. Keep the public reply general until there's an incident update.
Status change · Kate Ormerod 21 Jul 2026 12:00
created · Kiran Bassi 21 Jul 2026 13:47
Hi, our dashboards are out of date and we have a leadership meeting this afternoon that relies on them. Are you aware of a refresh problem? This needs to be treated as urgent. Thanks, Kiran
Public reply · Kate Ormerod 21 Jul 2026 14:26
Hi Kiran, thanks for getting in touch straight away. We're aware of a fault with the overnight refresh that's affecting dashboards, and our engineers are working on it now. I can't give you a fix time yet, but I'll post an update here as soon as I have one. Which dashboards do you need first for the meeting? Thanks, Kate
Status change · 25 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

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Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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