Answers slow in chat search

Ticketclosed

Larkspire Software · Answers slow in chat search

Kiran Bassi reported chat answers sometimes taking half a minute and asked whether the slowness was specific to Larkspire Software. Olivia Grant said timings were being checked and asked for the time of day and question type.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Kiran Bassi reported chat answers sometimes taking half a minute and asked whether the slowness was specific to Larkspire Software. Olivia Grant said timings were being checked and asked for the time of day and question type.

Problem: Kiran reported that chat answers were taking a long time on the day of the ticket, sometimes half a minute, and asked whether the slowness was specific to Larkspire Software.

Handling: Olivia Grant replied after 125 minutes, saying the timings were being checked, and asked roughly what time of day it happened and whether the questions were the same type.

Watch: The thread ends with those questions unanswered. The ticket was solved on 8 May 2026 and closed on 12 May 2026, but the evidence does not show the cause, and the tier is not in the evidence, so response speed is not judged against a service level.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelchat

First response (min)125

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created · Kiran Bassi 1 May 2026 17:40
Hi, chat answers are taking a long time today, sometimes half a minute before anything comes back. Is something wrong, or is it just us? Thanks, Kiran
Public reply · Olivia Grant 1 May 2026 19:45
Hi Kiran, thanks for flagging. I'm checking the timings now. Could you tell me roughly what time of day you're seeing it, and whether it's the same type of question each time? Cheers, Olivia
Status change · Olivia Grant 8 May 2026 14:37
Status change · 12 May 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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