Who they are
Insight
As at Fri 9 Oct 2026Ailsa Pringle is a Senior Client Manager at Duddingston Payroll and the main day-to-day user and voice of the client managers on Growth. She raises most tickets and has been open about trust and speed. No admin rights.
Role: Senior Client Manager in Edinburgh, a platform user since 10 Feb 2025 without admin rights. She joined the 4 Nov 2024 demo, both April 2025 training sessions and raised five tickets.
Influence: she shapes adoption among client managers. She said she would ask colleagues to log in, and asked for fee totals on the employer calls page. Budget approval sat with others: Lorna Cairns could not commit spend at the demo.
Watch: in the 10 Apr 2025 training she said she did not yet trust the answers. In Jan 2026 two client managers went back to spreadsheets. Later tickets cover missing employers, stale queries and slow pages. The evidence does not show a reply to the webinar and roundtable invitations.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Duddingston Payroll | Senior Client Manager | user | ailsa.pringle@duddingston.example |
Activity
- 23 Jun 2026ticketEmployer pages are slow to load
- 20 May 2026ticketPayroll queries not updating since the last sync
- 2 Apr 2026ticketSome client managers cannot see every employer's records
- 24 Feb 2026eventRevenue leaders roundtable
+54
- 7 Feb 2026email threadInvitation: revenue leaders roundtable in London
- 5 Jan 2026ticketEmployer pages very slow since last week
- 8 Oct 2025eventData leaders conference (BG-Demo stand)
+13
- 17 Jul 2025eventBG-Demo webinar
+28
- 3 Jul 2025email threadInvitation: BG-Demo webinar on Thursday 17 July 2025
- 17 Apr 2025eventBG-Demo webinar
+32
- 14 Apr 2025callDuddingston Payroll / BG-Demo – Training
- 10 Apr 2025callDuddingston Payroll / BG-Demo – Training
- 3 Apr 2025ticketFeature request: fee totals on the employer calls page
- 4 Nov 2024callDuddingston Payroll / BG-Demo – Demo
+2
- 16 May 2024eventBG-Demo webinar
+23
- 26 Apr 2024email threadInvitation to our webinar
- 21 Mar 2024eventBG-Demo webinar
+24