Payroll queries not updating since the last sync

Ticketclosed

Duddingston Payroll · Payroll queries not updating since the last sync

Ailsa Pringle reported that payroll queries raised after the last load do not show, while older ones do. Bethan Lister asked for three checks and said she had not yet reproduced the fault.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

Ailsa Pringle reported that payroll queries raised after the last load do not show, while older ones do. Bethan Lister asked for three checks and said she had not yet reproduced the fault.

Problem: Queries raised since the last load are missing from the payroll queries page, while older queries still show.

Handling: Bethan asked the customer to check the connector's sign-in account, refresh the connector status page, and report the last sync time and any error text.

Watch: The thread ends with that request and the record does not show the results. The ticket was solved on 9 Jun 2026 and closed on 13 Jun 2026.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)567

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Trail

created · Ailsa Pringle 20 May 2026 14:48
Hi, the payroll queries page has stopped picking up new queries from our client managers. The older queries are all there, but anything raised since the last load doesn't show. I've checked the source is still connected and it looks fine on our side. Is there something that needs resetting at your end? Not urgent, but it's getting in the way of our client calls. Thanks, Ailsa Pringle, Senior Client Manager, Duddingston Payroll
Public reply · Bethan Lister 21 May 2026 00:15
Hi Ailsa, thanks for flagging this. Just so I've got this right: queries raised after the last load aren't showing, while older ones are. Could you try the following and tell me what you see? First, check that the account the connector signs in with is still active. Next, select refresh on the connector status page and wait for it to finish. Last, tell me whether the last sync time has moved on, and copy the exact message it shows if there is an error. I haven't reproduced this yet, so I won't guess at the cause. Thanks, Bethan
Status change · Bethan Lister 9 Jun 2026 16:25
Status change · 13 Jun 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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