Ashover Property Management

Proposal call: On 15 Jul 2024 Priya Raman recapped Starter scope: one team, 15 users soft limit, 4 connectors hard limit. Clifford Unwin pressed on what the £26k covers and what a fifth connector would cost.

Customer view: Marie Slack said four connectors is fine and the accounts system is a nice-to-have. Clifford wants the numbers clear before his finance side sees them, and wants the security questions answered first.

Commercial: Priya could not confirm the connector add-on price. She promised a proposal with the set-up fee separate from the subscription, and training was left as an option.

Signature: In the email thread the same day, Clifford said the price looks reasonable but he will not sign until finance has seen the terms. He asked what Ashover buys beyond the first year, which points to renewal pricing. Priya pressed for signature by 31 Jul 2024 to keep the start date.

Open at the end: Priya was to send a one-page summary and the proposal split. Hannah Lowe was to send security answers and take finance through the terms and implementation scope. The evidence does not show whether the proposal was sent, whether finance approved, or whether the deal was signed.

Discovery: on the 11 Jun 2024 call Marie Slack and Clifford Unwin described time lost finding answers across three sources. Clifford wants arrears and maintenance costs without the month end pack.

Price: Priya Raman quoted £26k as the figure on the deal but had not split set-up from ongoing, and promised a written breakdown. Clifford does not want to buy seats that sit unused, and aimed for a decision by the end of July.

Demo: on the 28 Jun 2024 call Hannah Lowe showed search on Ashover's own data, finding the portal query, the contractor email and the invoice status. Marie was reassured that Snowflake is the customer's own account and access is limited by role.

Connector concern: Marie asked what happens if the portal changes its export. Hannah said a source that stops loading shows flat on the dashboard.

Proposal: the 28 Jun 2024 email thread set the Starter proposal at £26k with a signing target of 31 Jul 2024. Marie asked for a call so Clifford hears the breakdown directly, and asked Hannah for a connector fit check against the managers' systems.

Open at the end: Clifford was absent from the demo and had not seen the breakdown. The call with him was not yet dated, and the connector check was outstanding. The evidence does not show a signature.