Ashover Property Management / BG-Demo – Proposal
Callcompleted
Ashover Property Management · 15 Jul 2024 15:30
Proposal call on a Starter deal. Clifford Unwin wants the £26k split between set-up and subscription, security answers first and a fifth-connector price. A decision by the end of July was called possible.
What was said
What this says
As at Fri 9 Oct 2026Proposal call on a Starter deal. Clifford Unwin wants the £26k split between set-up and subscription, security answers first and a fifth-connector price. A decision by the end of July was called possible.
What happened: Priya Raman recapped scope for Starter (one team, 15 users soft limit, 4 connectors hard limit). Clifford pressed on what the £26k covers and what a fifth connector would cost.
Customer view: Marie Slack says four connectors is fine and the accounts system is a nice-to-have. Clifford wants the numbers clear before his finance side sees them.
Commercial: Priya could not confirm the connector add-on price and promised the proposal with set-up fee separate from subscription. Training was left as an option, not a requirement.
Watch: Clifford wants the security questions answered before anything else. The evidence does not show whether the proposal was sent or a decision made.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Priya sends the proposal with set-up fee and subscription split by the end of the week.
- Hannah sends the security answers to Clifford directly.
- Clifford reviews the proposal with the finance side and aims for a decision by the end of July.
Risks
As at Fri 9 Oct 2026- The £25,500 figure is unclear to the customer, so a budget conversation may stall the deal.
- Security questions must be answered before Clifford will move.
Opportunities
As at Fri 9 Oct 2026- A fifth connector or the accounts system could be sold as an add-on later.
- A short training session could be offered as an option.
Transcript
Priya RamanHi Marie, hi Clifford. Good afternoon, can you both hear me alright?
Clifford UnwinYes, we're fine. Sorry, I'm on speaker in the office, so bear with me if someone walks past.
Marie SlackHiya Priya. Did you get the demo notes? Hannah's write up was really clear.- Priya RamanI did, and I'm glad. Let's recap quickly: the demo went well, the query answers were right, and the remaining questions are about scope and price. Shall we start with scope?
- Clifford UnwinGo on. I want to know what we're actually getting before the numbers.
- Priya RamanStarter is one team, so that's your admin and property managers. Fifteen users as a soft limit, and four connectors as a hard limit. Your portal, your maintenance system, the email, and the accounts.
- Marie SlackFour is fine. We don't need the accounts system on day one, honestly, but it would be nice.
- Priya RamanThat's a sensible way to think about it. We can talk about what's in and what's later. The key thing is whether four connectors is enough for the first term.
- Clifford UnwinAnd what happens if we want the fifth? I'd rather know now than get a surprise in March.
- Priya RamanYou can add connectors later as an add-on. I won't put a price on that from memory, I'll confirm it in the proposal.
- Clifford UnwinGood. Now the price. £25,500, you said. Is that the year, or is that the whole thing?
- Priya RamanThat's the figure on the deal, and I know that's not clear enough yet. I'll send you the proposal showing the set-up fee separate from the subscription, so you can see the exact split. I'd rather you see it in writing.
- Clifford UnwinRight. Because if it's a year, Marie's team gets a bigger budget conversation.
- Marie SlackI told him it's a tool, not a project, Priya. Please don't let me down.
- Priya RamanNo pressure at all. Let's keep momentum going. If we can get the proposal to you this week, can we get a decision by the end of July?
- Clifford UnwinEnd of July is possible. I'd like to see the security questions answered before anything, mind you.
- Priya RamanAbsolutely. Hannah will pick those up with you directly, and we'll keep the answers to what we can stand behind.
- Marie SlackAnd the training? My property managers won't read a manual.
- Priya RamanWe can talk about a short session for your team. I'll include that as an option, not a requirement, so you can decide once you've seen the proposal.
- Clifford UnwinFine. Send the proposal and the breakdown, and I'll look at it with the finance side.
- Priya RamanGreat. So next steps: I send the proposal and the split by the end of this week, Hannah sends the security answers, and you two come back to me with any questions. Does that work?
- Marie SlackYes. Thanks Priya.
- Clifford UnwinThanks. Bye.
- Priya RamanThanks both, speak soon. Bye.