Fernhollow Software

News: on 2 Jun 2025 Fernhollow Software announced a partnership with a fleet telematics partner for joint onboarding of van and truck operators. Terms were not disclosed and further details were promised later in the year.

News: the item shows no change to the organisation's structure or leadership, and the read rates it as low significance.

Outreach: on 8 Jun 2025 Alice Brewer invited Giles Brockway and his leadership team to a BG-Demo webinar on 19 Jun 2025. The topic was operations teams getting answers from their own systems without waiting on reports.

Customer response: the thread holds no reply from Giles, so interest is not shown. The evidence does not show whether he registered or attended.

Open at the end: Alice's follow-up on attendance with Giles, and the partnership details promised later in the year. There were no calls or tickets in the period.

Scope: the quarter holds one read, a news item. There are no calls, email threads or tickets in the period.

News, 3 Jul 2023: the Fleet Compliance Trade Bulletin reported Fernhollow Software saying a proposed change to vehicle-compliance rules would require clearer records of inspections and maintenance. Fernhollow Software said it was studying the proposals and would advise customers once the detail is confirmed.

Weight: the read gives no timing and no detail on who is affected. It judges the item low significance and neutral, with no risks, opportunities or next steps.

Open at the end: nothing is recorded as open. The rule change was only proposed, and the read does not show whether it was confirmed.

Discovery: On 20 Apr 2023 Juliet Ambler, Head of Customer Success, said she wants to stop answering account managers' questions by hand. Nell Ashcombe gave £26k as the total deal value, not a yearly price, and suggested Starter.

Demo: On 5 May 2023 Tobias Renwick ran the demo on Juliet's own questions. She said answers she cannot check would kill it for finance, and she asked for a written security answer and to see the dashboard builder.

Proposal: On 19 May 2023 Juliet agreed by email to a proposal walkthrough on Wednesday. On 24 May 2023 Giles Brockway, Chief Executive, heard the proposal for Starter and asked whether the figure is annual and what happens if they add people.

People: Juliet is the champion and would own B-Viz, with limited spare time and product ops help with connections. Giles is the decision-maker and wants a small, measured rollout.

Open at the end: No decision or signature is shown. Nell owes the breakdown of the £26k, the security note and the renewal answer by the end of that week. Whether the helpdesk connects cleanly was still unknown.