Larkspire Software
What the paper says
Document roll-up
As at Fri 9 Oct 2026Larkspire Software holds an executed Starter order form, MSA and DPA signed 24 Dec 2025: £22k a year, term 7 Jan 2026 to 6 Jan 2027. The drafts match on price. The MSA and order form word the P1 response differently. No renewal or notice mechanism is stated.
Executed: The order form signed 24 Dec 2025 sets B-Viz Starter at £22k a year, billed annually with 30-day payment terms, for a term of 7 Jan 2026 to 6 Jan 2027. It adds a one-off £6,000 implementation fee, for a total contract value of £28k.
Executed: The signed MSA of the same date states it supersedes draft v2 dated 4 Dec 2025. The signed DPA covers processing inside the customer's own Snowflake account and states no price or service levels.
Open items: The 11 Nov 2025 Proposal v1 is an internal draft that was never sent. The 14 Nov 2025 proposal is stored as final, but it is an offer and not a contract.
Open items: Draft MSA v2 of 4 Dec 2025 is marked subject to contract. It was superseded on 24 Dec 2025, and its price and term match the signed copy.
Contradictions: The order form gives the P1 first response as four business hours. The signed MSA and draft MSA v2 say within 4 hours, without the word business, so the executed documents are not worded the same.
Contradictions: The 11 Jan 2026 onboarding plan states 15 licensed users. None of the executed documents, as read, states a user number.
Commitments:
- Availability of 99.5%, with a service credit of 5% of one month's fee, for availability only.
- P1 first response of four business hours, as worded in the order form.
- Implementation covering 4 weeks and up to 4 connectors, under the signed MSA.
- Under the DPA, notice before a new sub-processor is engaged, and breach notification without undue delay.
Gaps: All seven documents were read.
Gaps: No executed document states a renewal mechanism, auto-renewal, notice period or connector go-live dates. Larkspire's signatory is recorded only as an authorised signatory, so the documents do not show who signed.
Gaps: The £22k price matches the v2 Starter list with no discount, so no v1 uplift or discount expiry applies at renewal. The term end of 6 Jan 2027 is the renewal date to manage.
Executed terms
As at Fri 9 Oct 2026- Billingbilled annually, payment terms 30 daysSource: doc_245_006
- End2027-01-06Source: doc_245_006
- Price£22,000 a yearSource: doc_245_006
- Service levels["Availability 99.5%", "P1 first response four business hours", "Service credit 5% of one month's fee, availability only"]Source: doc_245_006
- Start2026-01-07Source: doc_245_006
- Term months12Source: doc_245_006
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (4)
- Draft Starter services agreement draft · contract · 4 Dec 2025
- Signed Starter master services agreement executed · contract · 24 Dec 2025
- Signed data processing agreement executed · dpa · 24 Dec 2025
- Starter order form, first term executed · order form · 24 Dec 2025
- Onboarding (1)
- Four-week Starter onboarding plan issued · onboarding plan · 11 Jan 2026
- Proposals (2)
- Draft Starter proposal for one team draft · proposal · 11 Nov 2025
- Starter proposal for one team issued · proposal · 14 Nov 2025
Contradictions
As at Fri 9 Oct 2026| Document | Against | What differs |
|---|---|---|
| Larkspire Software - Order Form (signed) | Larkspire Software - Master Services Agreement (signed) | The order form gives the P1 first response as four business hours; the signed MSA says within 4 hours, without the word business. |
| Larkspire Software - Order Form (signed) | Larkspire Software - Master Services Agreement v2 | Draft MSA v2 of 4 Dec 2025 also says within 4 hours for P1, against four business hours in the executed order form. |
| Larkspire Software - Onboarding Plan | Larkspire Software - Order Form (signed) | The onboarding plan states 15 licensed users; the executed order form, as read, states no user number. |