What the paper says
Document roll-up
As at Fri 9 Oct 2026The Enterprise order form signed 5 Feb 2026 is the live contract: £110k annual, 99.9% availability, 0.5 hours P1 first response, to 9 Feb 2027. It replaced the Growth order form of 27 Jan 2025. The 2 Jul 2026 QBR deck states 150 users against 40 contracted.
Executed: The Enterprise order form signed 5 Feb 2026 is the live contract, at £110k annual with no discount, for 10 Feb 2026 to 9 Feb 2027. It replaces the Growth subscription set by the order form signed 27 Jan 2025.
Executed: The Growth order form and master services agreement, both signed 27 Jan 2025, set £44k list less a 10% first-term discount, £40k net a year, for 10 Feb 2025 to 9 Feb 2026. The data processing agreement signed the same day continues while BG-Demo processes data under the agreement.
Open items: Three drafts are on file: proposal v1 of 27 Nov 2024, master services agreement v2 of 30 Dec 2024 and renewal proposal v1 of 4 Dec 2025. The executed copies supersede the first two, and the 5 Feb 2026 order form overtook the renewal draft.
Open items: The final proposals of 2 Dec 2024 and 9 Dec 2025 match the later executed prices, £40k and £110k. Neither is binding.
Contradictions: The 2 Jul 2026 QBR deck says the licence covers 150 users, but the executed Enterprise order form states 40 licensed users. The order form governs, and any change to users needs a written amendment signed by both parties.
Contradictions: No price or service-level conflict appears between executed documents. The onboarding plan and earlier QBR decks quote £40k, which is the net Growth price in the 27 Jan 2025 order form.
Commitments: From the Enterprise order form:
- 99.9% availability and a P1 first response of 0.5 hours.
- Service credit of 10% of one month's fee for each month with a breach, covering availability and data freshness.
- Nightly refresh completed by 07:00 customer local time on business days.
- Billing annual, in advance, on 30 days from the invoice date.
- Renewal only by a further written order before 9 Feb 2027.
Gaps: All 14 documents were read. The Enterprise order form lists no connectors or go-live dates, and executed documents name the customer signer only as an authorised signatory.
Gaps: No invoices sit in this set, so payment against the £110k is not shown. The 2 Jul 2026 deck reports no measured saving ahead of the renewal.
Executed terms
As at Fri 9 Oct 2026- Billingannual, in advance, 30 days from the invoice dateSource: doc_237_013
- End2027-02-09Source: doc_237_013
- Price£110,000 annualSource: doc_237_013
- Service levels["99.9% availability", "P1 first response 0.5 hours", "Service credit 10% of one month's fee for each month with a breach, availability and data freshness", "Nightly refresh completed by 07:00 customer local time on business days"]Source: doc_237_013
- Start2026-02-10Source: doc_237_013
- Term months12Source: doc_237_013
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (5)
- Draft master services agreement, Growth draft · contract · 30 Dec 2024
- Signed Growth master services agreement executed · contract · 27 Jan 2025
- Signed data processing agreement executed · dpa · 27 Jan 2025
- Executed Growth subscription order form executed · order form · 27 Jan 2025
- Executed Enterprise order form executed · order form · 5 Feb 2026
- Onboarding (1)
- Growth tier onboarding plan issued · onboarding plan · 12 Feb 2025
- Proposals (2)
- Draft Growth tier proposal draft · proposal · 27 Nov 2024
- Growth tier proposal issued · proposal · 2 Dec 2024
- QBRs (3)
- Quarterly review ahead of renewal issued · qbr deck · 1 Jul 2025
- QBR ahead of renewal issued · qbr deck · 4 Jan 2026
- Quarterly business review deck issued · qbr deck · 2 Jul 2026
- Renewals (2)
- Draft Enterprise upgrade renewal proposal draft · renewal proposal · 4 Dec 2025
- Enterprise upgrade renewal proposal issued · renewal proposal · 9 Dec 2025
- Security (1)
- Pre-sale security questionnaire answers issued · security questionnaire · 8 Nov 2024
Contradictions
As at Fri 9 Oct 2026| Document | Against | What differs |
|---|---|---|
| Duddingston Payroll - Order Form (signed) | Duddingston Payroll - QBR | The executed Enterprise order form states 40 licensed users; the 2 Jul 2026 QBR deck says the licence covers 150 users. |