AI facts
As at Fri 9 Oct 2026Cramond Trustee Services has no order form, no tenant and no invoices, so there is no tier, price or contract on record. There is no platform usage, as no tenant exists. One open new-business Growth deal is at demo stage at £62k, with an expected close of 18 Dec 2026 and a proposal call booked for 12 Oct 2026 at 13:45. On the 8 Sep 2026 discovery call, Harvey Doyle quoted Growth with twenty connectors, against 8 in the price book.
Profile
Updated 9 Oct 26- IndustryPensions administrationSource: CRM company record
- Websitecramond.exampleSource: CRM company record
- CountryUnited KingdomSource: CRM company record · CRM code GB · Region UK
- HQ cityEdinburghSource: CRM company record
- Size120 employeesSource: CRM company record
- CRM ownerHarvey DoyleSource: CRM company record · Account Executive
- TypeProspectdiffersSource: contracts and invoices (signals) · CRM stage opportunity · The sources disagree
- StateProspectSource: AI assessment · As at Fri 9 Oct 2026 · written 21 Oct 2026
AI opinion
As at Fri 9 Oct 2026Prospect, because Eilidh Rutherford said she was ready on 8 Oct 2026 and Niall Sutherland accepted a proposal, but nothing is on paper. The verbal Growth terms on connectors, implementation weeks and refresh need correcting before the proposal. The opportunity is a new Growth customer across about forty schemes.
Key facts
Updated 9 Oct 26- Open dealDemo · £62,000Source: CRM deal Cramond Trustee Services – New · new deal · Expected close 18 Dec 2026 · Owner Matteo Ricci
- Last contact8 Oct 2026Call: Cramond Trustee Services / BG-Demo – Demo · 1 days before 9 Oct 2026
Next step
As at Fri 9 Oct 2026- What
- Harvey Doyle sends Niall Sutherland and Eilidh Rutherford a written Growth proposal at £62k with 8 connectors, 8 weeks of implementation and refresh stated as a service level, before the 12 Oct 2026 proposal call. proposal
- Who
Harvey Doyle
- When
- This week by 9 Oct 2026
- Why
- Harvey Doyle should send Niall Sutherland and Eilidh Rutherford a Growth proposal checked against the price book before the 12 Oct 2026 proposal call. The verbal terms on connectors, implementation weeks and refresh do not match Growth.
The story
As at Fri 9 Oct 2026Prospect: one open Growth deal at £62k at the CRM's demo stage, expected to close 18 Dec 2026. The champion says she is ready, but the decision-maker missed the demo and the verbal terms differ from the price book.
Prospect: Cramond Trustee Services has no order form, tenant or invoices. One open Growth deal sits at the CRM's demo stage at £62k, expected to close 18 Dec 2026.
No tenant exists, so there is no usage. Eilidh Rutherford, Head of Trustee Operations and champion, joined both calls and said she was ready on 8 Oct 2026. Niall Sutherland, Chief Executive and decision-maker, missed the demo.
Growth was quoted verbally at twenty connectors and twelve weeks, against 8 connectors and 8 weeks in the price book, and the refresh was called guaranteed. Matteo Ricci owns the deal in the CRM, while Harvey Doyle runs the calls.
Harvey should send Niall and Eilidh a written Growth proposal at £62k with 8 connectors, 8 weeks of implementation and refresh as a service level by 9 Oct 2026, ahead of the proposal call booked for 12 Oct 2026 at 13:45.
ARR journey
Finance read
As at Fri 9 Oct 2026Prospect, one open deal
Cramond Trustee Services has no ARR and no billing. One open new-business Growth deal sits at demo stage, with an expected close of 18 Dec 2026. It is a forecast, not a win.
- No order form, so no ARR
- One open Growth deal at demo stage
- Expected close 18 Dec 2026
The analysis
Recurring revenue: there is no ARR on record, because no order form has started. The CRM shows £0 ARR and the stage opportunity.
Next commitment: none is contracted. The open new-business deal has an expected close of 18 Dec 2026.
Billing: there are no invoices, so nothing is paid, overdue or disputed. Invoiced run rate and order-form ARR are both £0, matching the CRM.
Deals: the open Growth deal is at demo stage, with an amount of £62k and an annual value of £50k. It is a forecast until closed won. Its owner, Matteo Ricci, is active in HR.
Made from 1 deal · 2 fact tables
History by quarter
As at Fri 9 Oct 2026Each earlier quarter in one AI digest of its calls, email threads, tickets and news, newest first; from 1 Jul 2026 the assessment reads every one of them itself.
- Q4 2024
Q4 2024: one roundtable invite, no reply
One read in the period: a marketing invitation of 14 Nov 2024 to a London roundtable on 26 Nov 2024. The thread shows no customer response, and nothing else is recorded for the quarter.
The analysis
Scope: the period holds one read, an email thread dated 14 Nov 2024. No calls, tickets or news items are recorded for Cramond Trustee Services in the quarter.
Invitation: Sofia Marchetti invited Rona Baxter to an in-person roundtable in London on Tuesday 26 Nov 2024, from 10:00 to 12:30. It was pitched at revenue leaders, on how organisations use data to drive team performance.
Customer view: the thread shows no reply. Rona is a compliance and information security manager, so the invite was not aimed at her role.
Open at the end: nothing is open. The evidence does not show whether Rona attended, and it records no sentiment, commitment, price or renewal discussion in the quarter.
Made from 1 email thread
Platform usage
Documents
Open deals
| Deal | Stage | Amount | Close |
|---|---|---|---|
| Cramond Trustee Services – New | demo | £62,000 | 18 Dec 2026 |
Open tickets
Activity
- Upcoming
- 12 Oct 2026upcoming callCramond Trustee Services / BG-Demo – Proposal
- Held
- 8 Oct 2026callCramond Trustee Services / BG-Demo – Demo
- 24 Sep 2026eventYour renewals, read by the brain
+50
- 9 Sep 2026email threadDiscovery call
- 8 Sep 2026callCramond Trustee Services / BG-Demo – Discovery
- 14 Aug 2026dealCramond Trustee Services – New
- 24 Feb 2026eventRevenue leaders roundtable
+54
- 26 Nov 2024eventRevenue leaders roundtable
+40
- 14 Nov 2024email threadRoundtable invite
Contacts
Evidence trail
Updated 9 Oct 26Cramond Trustee Services' pages are written from 4 organisation-level AI texts (assessment / next steps), 1 period digest and 1 narrative-level AI text, which in turn draw on 5 AI summaries of 6 raw things (calls, tickets, emails, news), 1 usage read, 1 finance read, 3 people (3 with an AI write-up) and 2 staff (0 with an AI write-up), shown on 4 pages. 3 AI records in this trail are not written yet.
The trail as a list (block, record, entity, raw row)
- Activity page block
- Cramond Trustee Services / BG-Demo – Discovery entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- call_recorder/calls.csv call_187_001 raw row
- Cramond Trustee Services entity
- Cramond Trustee Services / BG-Demo – Demo entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- call_recorder/calls.csv call_187_002 raw row
- Cramond Trustee Services entity
- Cramond Trustee Services / BG-Demo – Proposal entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- call_recorder/calls.csv call_187_003 raw row
- Cramond Trustee Services entity
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/deal_line_items.csv deal_187_01:1 raw row
- crm/deal_line_items.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:1 raw row
- crm/deal_stage_history.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:3 raw row
- +1 more
- Cramond Trustee Services entity
- Revenue leaders roundtable entity
- event_platform/events.csv evt_0785_roundtable raw row
- event_platform/registrations.csv evt_0785_roundtable:per_0505 raw row
- event_platform/registrations.csv evt_0785_roundtable:per_0703 raw row
- event_platform/registrations.csv evt_0785_roundtable:per_10302 raw row
- event_platform/registrations.csv evt_0785_roundtable:per_10303 raw row
- event_platform/registrations.csv evt_0785_roundtable:per_11703 raw row
- +37 more
- Revenue leaders roundtable entity
- event_platform/events.csv evt_1240_roundtable raw row
- event_platform/registrations.csv evt_1240_roundtable:per_0301 raw row
- event_platform/registrations.csv evt_1240_roundtable:per_0502 raw row
- event_platform/registrations.csv evt_1240_roundtable:per_0702 raw row
- event_platform/registrations.csv evt_1240_roundtable:per_10103 raw row
- event_platform/registrations.csv evt_1240_roundtable:per_13503 raw row
- +51 more
- +3 more
- Cramond Trustee Services / BG-Demo – Discovery entity
- AI opinion page block
- Cramond Trustee Services prospect AI record
- Prospect, one open deal AI record
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/deal_line_items.csv deal_187_01:1 raw row
- crm/deal_line_items.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:1 raw row
- crm/deal_stage_history.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:3 raw row
- +1 more
- Cramond Trustee Services entity
- facts.arr_monthly:org_187 facts table
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/deal_line_items.csv deal_187_01:1 raw row
- crm/deal_line_items.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:1 raw row
- crm/deal_stage_history.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:3 raw row
- +1 more
- Cramond Trustee Services entity
- Cramond Trustee Services – New entity
- facts.reconciliation_t0:org_187 facts table
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/deal_line_items.csv deal_187_01:1 raw row
- crm/deal_line_items.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:1 raw row
- crm/deal_stage_history.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:3 raw row
- +1 more
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Cramond Trustee Services – New entity
- Discovery: scattered pension scheme data AI record
- Cramond Trustee Services / BG-Demo – Discovery entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- call_recorder/calls.csv call_187_001 raw row
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Cramond Trustee Services / BG-Demo – Discovery entity
- Demo: brain on sample scheme data AI record
- Cramond Trustee Services / BG-Demo – Demo entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- call_recorder/calls.csv call_187_002 raw row
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Cramond Trustee Services / BG-Demo – Demo entity
- Discovery call scheduling AI record
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Discovery call entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- mailbox/messages.csv thr_187_0002:1 raw row
- mailbox/messages.csv thr_187_0002:2 raw row
- mailbox/messages.csv thr_187_0002:3 raw row
- mailbox/messages.csv thr_187_0002:4 raw row
- mailbox/threads.csv thr_187_0002 raw row
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Q4 2024: one roundtable invite, no reply AI record
- Roundtable invite, no reply AI record
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Roundtable invite entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- mailbox/messages.csv thr_187_0001:1 raw row
- mailbox/threads.csv thr_187_0001 raw row
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Roundtable invite, no reply AI record
- +4 more
- Prospect, one open deal AI record
- Cramond Trustee Services prospect AI record
- ARR journey (computed from the records; nothing to show yet) page block
- facts.arr_monthly:org_187 facts table
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/deal_line_items.csv deal_187_01:1 raw row
- crm/deal_line_items.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:1 raw row
- crm/deal_stage_history.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:3 raw row
- +1 more
- Cramond Trustee Services entity
- Cramond Trustee Services – New entity
- facts.arr_monthly:org_187 facts table
- AI facts page block
- Cramond Trustee Services prospect AI record
- Prospect, one open deal AI record
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/deal_line_items.csv deal_187_01:1 raw row
- crm/deal_line_items.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:1 raw row
- crm/deal_stage_history.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:3 raw row
- +1 more
- Cramond Trustee Services entity
- facts.arr_monthly:org_187 facts table
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/deal_line_items.csv deal_187_01:1 raw row
- crm/deal_line_items.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:1 raw row
- crm/deal_stage_history.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:3 raw row
- +1 more
- Cramond Trustee Services entity
- Cramond Trustee Services – New entity
- facts.reconciliation_t0:org_187 facts table
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/deal_line_items.csv deal_187_01:1 raw row
- crm/deal_line_items.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:1 raw row
- crm/deal_stage_history.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:3 raw row
- +1 more
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Cramond Trustee Services – New entity
- Discovery: scattered pension scheme data AI record
- Cramond Trustee Services / BG-Demo – Discovery entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- call_recorder/calls.csv call_187_001 raw row
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Cramond Trustee Services / BG-Demo – Discovery entity
- Demo: brain on sample scheme data AI record
- Cramond Trustee Services / BG-Demo – Demo entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- call_recorder/calls.csv call_187_002 raw row
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Cramond Trustee Services / BG-Demo – Demo entity
- Discovery call scheduling AI record
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Discovery call entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- mailbox/messages.csv thr_187_0002:1 raw row
- mailbox/messages.csv thr_187_0002:2 raw row
- mailbox/messages.csv thr_187_0002:3 raw row
- mailbox/messages.csv thr_187_0002:4 raw row
- mailbox/threads.csv thr_187_0002 raw row
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Q4 2024: one roundtable invite, no reply AI record
- Roundtable invite, no reply AI record
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Roundtable invite entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- mailbox/messages.csv thr_187_0001:1 raw row
- mailbox/threads.csv thr_187_0001 raw row
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Roundtable invite, no reply AI record
- +4 more
- Prospect, one open deal AI record
- Cramond Trustee Services prospect AI record
- Contacts page block
- Eilidh Rutherford entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/contacts.csv per_18701:org_187 raw row
- Cramond Trustee Services entity
- Niall Sutherland entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/contacts.csv per_18702:org_187 raw row
- Cramond Trustee Services entity
- Rona Baxter entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/contacts.csv per_18703:org_187 raw row
- Cramond Trustee Services entity
- Eilidh Rutherford entity
- Open deals page block
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/deal_line_items.csv deal_187_01:1 raw row
- crm/deal_line_items.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:1 raw row
- crm/deal_stage_history.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:3 raw row
- +1 more
- Cramond Trustee Services entity
- Cramond Trustee Services – New entity
- Documents (computed from the records; nothing to show yet) page block
- document_store/files.csv * raw row
- Finance read page block
- Prospect, one open deal AI record
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/deal_line_items.csv deal_187_01:1 raw row
- crm/deal_line_items.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:1 raw row
- crm/deal_stage_history.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:3 raw row
- +1 more
- Cramond Trustee Services entity
- facts.arr_monthly:org_187 facts table
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/deal_line_items.csv deal_187_01:1 raw row
- crm/deal_line_items.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:1 raw row
- crm/deal_stage_history.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:3 raw row
- +1 more
- Cramond Trustee Services entity
- Cramond Trustee Services – New entity
- facts.reconciliation_t0:org_187 facts table
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/deal_line_items.csv deal_187_01:1 raw row
- crm/deal_line_items.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:1 raw row
- crm/deal_stage_history.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:3 raw row
- +1 more
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Cramond Trustee Services – New entity
- Prospect, one open deal AI record
- hero page block
- Cramond Trustee Services prospect AI record
- Prospect, one open deal AI record
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/deal_line_items.csv deal_187_01:1 raw row
- crm/deal_line_items.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:1 raw row
- crm/deal_stage_history.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:3 raw row
- +1 more
- Cramond Trustee Services entity
- facts.arr_monthly:org_187 facts table
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/deal_line_items.csv deal_187_01:1 raw row
- crm/deal_line_items.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:1 raw row
- crm/deal_stage_history.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:3 raw row
- +1 more
- Cramond Trustee Services entity
- Cramond Trustee Services – New entity
- facts.reconciliation_t0:org_187 facts table
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- crm/deal_line_items.csv deal_187_01:1 raw row
- crm/deal_line_items.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:1 raw row
- crm/deal_stage_history.csv deal_187_01:2 raw row
- crm/deal_stage_history.csv deal_187_01:3 raw row
- +1 more
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Cramond Trustee Services – New entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Cramond Trustee Services – New entity
- Discovery: scattered pension scheme data AI record
- Cramond Trustee Services / BG-Demo – Discovery entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- call_recorder/calls.csv call_187_001 raw row
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Cramond Trustee Services / BG-Demo – Discovery entity
- Demo: brain on sample scheme data AI record
- Cramond Trustee Services / BG-Demo – Demo entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- call_recorder/calls.csv call_187_002 raw row
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Cramond Trustee Services / BG-Demo – Demo entity
- Discovery call scheduling AI record
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Discovery call entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- mailbox/messages.csv thr_187_0002:1 raw row
- mailbox/messages.csv thr_187_0002:2 raw row
- mailbox/messages.csv thr_187_0002:3 raw row
- mailbox/messages.csv thr_187_0002:4 raw row
- mailbox/threads.csv thr_187_0002 raw row
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Q4 2024: one roundtable invite, no reply AI record
- Roundtable invite, no reply AI record
- Cramond Trustee Services entity
- crm/companies.csv org_187 raw row
- Roundtable invite entity
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- Cramond Trustee Services entity
- Roundtable invite, no reply AI record
- +4 more
- Prospect, one open deal AI record
- Cramond Trustee Services prospect AI record
- History by quarter page block
- Key facts page block
- Evidence trail page block
- The story page block
- Next step page block
- Open tickets (computed from the records; nothing to show yet) page block
- Profile page block
- Sources page block
- Platform usage (computed from the records; nothing to show yet) page block
- Usage read (computed from the records; nothing to show yet) page block