Kronfeld Assekuranz

Kickoff: On 9 Apr 2026 Hamza Akhtar set out an eight-week plan. Stefanie Lange named herself champion, Philipp Schulz owns the technical side and Dirk Vogt security.

Billing: On 7 Apr 2026 Rachel Dunmore sent Martina Engel invoice INV-177-0002 for £12k, due 7 May 2026, and asked for the PO number. There was no reply, and the thread does not reconcile the amount to the order form.

Onboarding: On 16 Apr 2026 the portal connector was live. By 29 Apr 2026 all four connectors were flowing, and Philipp raised Snowflake compute use. Stefanie was not on the 29 Apr 2026 call.

Go-live: On 7 May 2026 Stefanie reported a good first stretch and planned more claims and back-office users within the 40 licensed seats. Hamza handed the relationship to Daniel Okafor, the CSM.

Support: Two tickets from Philipp had slow first responses, 913 minutes on 1 May 2026 and 826 minutes on 20 May 2026. The second asked for dashboard export, a feature request, and it is unclear whether the walkthrough was delivered.

Growth plan: On 21 May 2026 Hamza set out a plan for four connectors, with end of June called tight by Stefanie. On 27 May 2026 she built a claims dashboard live in training.

Open at the end: A second admin was not named, permissions were open to everyone, and the PO number was unconfirmed. The Salesforce go-live was expected in the first week of July and the QBR was planned for September.

Proposal: On 14 Jan 2026 Matteo Ricci presented a Growth proposal to Stefanie Lange and Andreas Krämer, with an eight-week build and a 12-month term. Andreas called the timeline aggressive and asked what happens if BG-Demo misses the SLA.

Renewal wording: Matteo said renewal pricing might move but the customer keeps the terms it signed for. The read flags this as awkward and says it should be explicit in the order form.

Negotiation: On 16 Feb 2026 Andreas and Martina Engel said the price was above budget and questioned needing all four connectors in year one. Owen Tallis offered up to twenty percent off year one, and Martina said the business case works at about forty-seven-five.

Pricing check: The discount is first term only and year two moves to list. Matteo quoted forty-four thousand for year two, but the price book shows £50k for Growth under the v2 list, so that figure needed checking.

Order form: Tom Ashdown sent the Growth order form at £60k on 19 Mar 2026. On 23 Mar 2026 Andreas replied that the company was happy to proceed and would sign that day.

Billing: On 24 Mar 2026 Rachel Dunmore sent invoice INV-177-0001 for the £12k implementation fee, due 23 Apr 2026, and asked Martina for the PO number. No reply is shown.

Open at the end: The signed order form is not shown. The PO number, payment and the year-two price wording were unconfirmed.

Discovery: On 31 Oct 2025 Matteo Ricci ran discovery with Stefanie Lange, who wants one view of broker activity across four systems. She was cautious because earlier data projects had not stuck, and Matteo outlined a security review, a mid-December demo and a contract aimed for the end of March.

Next step: The 3 Nov 2025 recap thread positioned the Growth tier and proposed a demo with Hannah Lowe. Stefanie accepted promptly, but the thread does not show the confirmed slot or any commercial terms.

Context: On 7 Nov 2025 Alice Brewer invited Stefanie to a London roundtable on Tue 25 Nov 2025; no reply is recorded. A news item on 2 Dec 2025 said a regulatory review confirmed Kronfeld's compliance, with no change to the business.

Demos: On 8 Dec 2025 Matteo and Hannah demoed on sample data and framed the Growth tier with forty users and eight weeks to go-live. Pricing was left to a formal proposal, and a data and security questionnaire went to Philipp and Dirk.

Security: On 24 Dec 2025 Hannah showed Kronfeld's own CRM and Gong data. Stefanie was relieved the brain runs inside Kronfeld's own Snowflake, and Matteo offered pricing, then a security review, then an order form.

Open at the end: On 30 Dec 2025 Stefanie shared the recording with colleagues and asked for a call in early January. Technical questions, the proposal, the security review and compliance sign-off were all still open, with no price or decision date.

Webinar invite: Sofia Marchetti, Head of Customer Success, invited Stefanie Lange on 6 Apr 2025 to a BG-Demo webinar on 17 Apr 2025 at 14:00 GMT. The topic was connecting CRM, calls and finance data.

Customer view: the thread holds no reply, so the evidence does not show whether Stefanie attended or had any interest.

Open at the end: nothing is requested beyond attendance and no next steps are recorded. The read itself notes the webinar theme is the same problem B-Viz addresses, but it carries no commercial signal on its own.

This is a single read, so the digest is short. The evidence does not show any calls, tickets, price talk or contract position for the quarter.