Veenendrecht Payments

Training: On 7 Apr 2026 Laura Penhaligon trained Daan Visser on the dashboards builder, and he built three tiles. Use is growing but far below the 40 licensed seats, and a merchant name mismatch between systems was left open.

Billing: On 5 May 2026 finance sent invoice INV-160-0003 for £12k net, due 4 Jun 2026, asking Marloes de Vries for a PO number and mailbox. No reply is shown.

Outreach: In May and June Alice Brewer sent roundtable and webinar invitations to Ruben Dekker, Fleur Jansen, Daan and Eline Bakker. None drew a reply in the threads.

Expansion: On 1 Jun 2026 Matteo Ricci presented an expansion proposal of £2,973 under the existing Growth order form. On 2 Jun 2026 CFO Pieter de Groot asked in writing about contract cover and annual cost.

QBR: The 23 Jun 2026 QBR was positive, with usage roughly doubled and no key-person risk. Pieter wants a one-page value summary with the annual cost before the renewal on 5 Feb 2027.

Agreement: On 29 Jun 2026 Pieter agreed in principle, subject to compliance, and the subscription stays at £48k a year. A thread dated 30 Jun 2026 says he signed on 2 Jul 2026.

Open at the end: Matteo still owes the countersigned executed copy. The value summary, the PO confirmation and the merchant name mismatch are also unresolved.

Contract: On 20 Jan 2026 CFO Pieter de Groot would not sign the Growth order form until he understood the £60k and quarterly invoicing. Sophie Ling said the figure was total deal value and promised quarterly wording.

Billing: Invoice INV-160-0001 for £12.0k was sent on 23 Jan 2026, and INV-160-0002 for £11.9k on 5 Feb 2026. Neither thread has a customer reply.

Kickoff: The 10 Feb 2026 call confirmed the term to 4 Feb 2027 and forty licensed users. Security Officer Fleur Jansen needed permissions, a data flow description and an incident contact before approving the first connector.

Onboarding: On 24 Feb 2026 Eline Bakker said it felt slow since signing on 5 Feb 2026, as the dispute load ran overnight. On 11 Mar 2026 the customer limited access to merchant-level views and started with three connectors.

Support: Three tickets: a login failure on 9 Feb 2026 answered in 25 minutes, a hanging connector interface on 13 Mar 2026, and a dashboards builder request on 23 Mar 2026.

Value: On 16 Mar 2026 Eline saw volume and disputes together and said this is exactly why they bought it. On 26 Mar 2026 Daan Visser found two linked merchants, though Ruben Dekker did not yet fully trust a sync that had stalled.

Open at the end: Only three of forty seats were in use, no alert exists for flat records indexed, and a follow-up merchant risk session was booked for Thursday at 10:00.

Discovery: On 22 Oct 2025 Eline Bakker described hand-built merchant views. Matteo Ricci floated Growth at £60k including implementation, and on 24 Oct 2025 Eline called it indicative until budget is agreed.

Demos: On 11 Nov 2025 Daan Visser asked for written answers on permissions and logging. The 24 Nov 2025 demo on the sample extract showed disputes, volume and tickets together, and Ruben Dekker confirmed payments data is already in Snowflake.

Technical gaps: After the demos, Daan asked about restricting risk data and connector timing. Matteo would not give a connector date until engineering agrees it. The dispute source refresh and helpdesk API access were unconfirmed.

CFO: On 8 Dec 2025 Pieter de Groot asked for the yearly subscription separate from the £60k total, preferred quarterly billing and raised supervision, audit rights and incident notification. On 30 Dec 2025 Owen Tallis signalled some first-term room only, and Pieter wanted the second-year price before signing.

Open at the end: Matteo owed the written summary and the order form draft. Pieter had not replied on 31 Dec 2025. Audit, exit and data location wording was unresolved. The 22 Jan 2026 close was a target only.

Webinar invitation: on 23 Dec 2024 Sofia Marchetti invited Ruben Dekker, a data engineer, to a BG-Demo webinar on 16 Jan 2025. The session covered reconciling CRM, ticket and finance data in one layer.

Customer view: the thread holds no reply from Ruben, so the evidence does not show any interest, sentiment or commitment.

Opportunity: the read notes Ruben could be an early technical contact for B-Viz built inside the customer's own Snowflake account.

Open at the end: no follow-up is recorded. Sofia was to send joining details only if Ruben replied.

This is the only read in the period. No calls, tickets or news items are recorded for Q4 2024.

Period: this digest rests on one read, an email thread dated 25 Aug 2024.

Outreach: Nell Ashcombe invited Marloes de Vries to the BG-Demo webinar on Thursday 19 September 2024. She linked it to Veenendrecht Payments' interest in merchant success and merchant risk, and suggested passing it to a colleague in either area.

Customer view: the thread holds no customer response. The read treats the interest as prospect-stage, and the evidence does not show a contract. Sentiment is neutral and the voice is unknown.

Open at the end: Nell was to send joining details if Marloes replied, and the evidence does not show that she did. The interest in merchant success and merchant risk could lead to a conversation about B-Viz.