Carnmoor Fleet Leasing

Value case: On 17 Apr 2026 Amara Obi set a QBR agenda with the commercial part last. At the 24 Apr 2026 QBR Ian Prendergast asked for any uplift in pounds with its base, and on 27 Apr 2026 he confirmed £42k and agreed nothing.

Adoption: On 1 May 2026 and 13 May 2026 Gemma asked for a breakdown of who asks questions, and held wider access until a how-to was ready. Some account managers distrust numbers whose source they cannot see.

Praise: At the 12 May 2026 check-in Gemma said the account manager and the service desk got matching answers. On 15 Jun 2026 she reported usage up about a third, no tickets and connectors loading.

New CIO: Simon Achterberg was appointed on 13 May 2026 to consolidate reporting on one platform. On 2 Jun 2026 he asked for connectors, data location, cost and who asks the questions.

Platform review: On the 16 Jun 2026 call Simon noted forty licensed against a few active and asked about flexibility on user numbers. Gemma argued the brain covers calls, emails and tickets that the new platform will not.

Open at the end: Gemma asked on 15 Jun 2026 whether the Growth price moves and got no answer. Sophie Ling is to send order form terms and renewal options, and the evidence does not show a date for the pound breakdown.

Onboarding: On 5 Jan 2026 Carnmoor agreed a four-source plan and named Kofi Asamoah day to day owner. On 12 Jan 2026 three waves and a two-client pilot were agreed, with Kofi the sole admin.

Data quality: On 19 Jan 2026 two extract gaps were found and Growth terms confirmed at £42k. A duplicate-client ticket from 19 Feb 2026 was traced to name formatting in the source data and was stable by 24 Feb 2026.

Training: Priti Varma was trained on 2 Feb 2026 and 4 Feb 2026, built a four-tile dashboard, and said her manager asked what the company gets for its money.

Support: On 17 Feb 2026 a fix to figures account managers saw was confirmed. A stale dashboard cache was cleared on 25 Feb 2026. On 25 Mar 2026 the leasing connector stopped after an API key rotation and Kofi updated the credentials.

Adoption: On 2 Mar 2026 about six users were active. By 24 Mar 2026 Gemma said review prep fell from most of a day to a morning, and remarketing was framed as a new team on the same licence.

Open at the end: Gemma cannot put a number on value, asks a large share of the questions and is the only confirmed admin. The usage summary, QBR dates and the unanswered API documentation request were still open.

Proposal: On 2 Oct 2025 Ian Prendergast, finance director, said he would not take a total to the board without knowing year two. Sophie Ling confirmed £54k is the deal total including implementation.

Negotiation: On 29 Oct 2025 Ian agreed no price on the call and wanted first-year, renewal and difference figures in pounds in the order form. Owen Tallis said any concession sits on the first term only and the renewal returns to list.

Order form: On 14 Nov 2025 Ian again asked for the total split into one-off, yearly recurring and first-renewal amounts, and did not commit to Tuesday 18 Nov 2025. The thread shows no BG-Demo reply.

Signing and billing: Amara Obi confirmed on 8 Dec 2025 that the contract was signed on 2 Dec 2025 and runs to 1 Dec 2026. INV-151-0001 (net £12k) was issued on 19 Nov 2025 and INV-151-0002 (net £42k) on 2 Dec 2025; neither thread has a customer reply.

Onboarding: Gemma Thorne, the champion, said she expects to be asked at year end whether it was worth it. Single sign-on is not on Growth, and the leasing system was made master for the client list.

Open at the end: Kofi is the only admin and the only login. He promised a deputy by the middle of January. Remarketing is sceptical, helpdesk tags are inconsistent, and the two-client pilot and user sessions were still to run.

Discovery: On 13 Aug 2025 Gemma Thorne accepted a discovery conversation with Sophie Ling. On the 20 Aug 2025 call she described client review packs built by hand from four systems that disagree.

Price: On 21 Aug 2025 Sophie framed Growth at £54k, a total including implementation and not an annual price. Gemma said she cannot decide price without Ian Prendergast, the finance director.

First demo: The 10 Sep 2025 demo on a sample extract left Gemma saying it was far more useful than she expected. On 12 Sep 2025 Kofi Asamoah proposed four sources and flagged client names that do not match between the leasing system and the CRM.

Second demo: On 22 Sep 2025 Priti Varma saw the account manager view, and Gemma said she came in sceptical. Priti then asked how current the data is and how access is limited to her own accounts.

People: On 4 Sep 2025 Alice Brewer invited Ian to a roundtable on 23 Sep 2025. The thread holds no reply.

Open at the end: On 25 Sep 2025 Gemma asked that the proposal go to no one else and said she cannot decide commercial terms alone. Still open: Kofi's source list, IT sight of any extract, service desk comfort, the freshness and access questions, and the 18 Nov 2025 target.

Outreach: On 9 Oct 2024 Sofia Marchetti invited Ian Prendergast, Finance Director, to the BG-Demo webinar on Thursday 17 October 2024. The invitation was pitched at running cost, board explanation and worth, and offered the recording if the date did not suit.

Response: Ian did not reply in the thread. The evidence does not show whether he attended or received the recording.

News: On 16 Dec 2024 Milton Keynes Business Courier reported that Carnmoor Fleet Leasing announced thirty-five million pounds of new funding. No breakdown of use was given, so the read treats it as background rather than a trigger.

Open at the end: Ian's interest is unconfirmed, and Sofia is to check whether he attended or got the recording. A finance-led case on cost and worth could open a conversation with client services or operations.