Gemma Thorne
Person
Carnmoor Fleet Leasing · champion
Gemma Thorne is the Carnmoor champion and platform admin who brought in Growth. She cannot decide money alone, and her director decides the renewal. She is the key-person risk as use falls before the 2 Dec 2026 renewal.
Who they are
Insight
As at Fri 9 Oct 2026Gemma Thorne is the Carnmoor champion and platform admin who brought in Growth. She cannot decide money alone, and her director decides the renewal. She is the key-person risk as use falls before the 2 Dec 2026 renewal.
Role: Head of Client Services and the CRM champion. She pushed the purchase, attended the demos and kickoff, and holds an admin platform account created on 2 Dec 2025. She has been on the account since discovery in Aug 2025.
Influence: she backs the product but says commercial decisions go to her director, and Ian Prendergast, the Finance Director, leads the price conversation. Her share of questions is 7% over the last 12 months and 6% over the last 90 days.
Watch: she named herself the key person on the 21 Sep 2026 call. Use has drifted back to spreadsheets. She needs a value page for her director before renewal, and on the 18 Aug 2026 call said she could fill fifteen seats.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Carnmoor Fleet Leasing | Head of Client Services | champion | gemma.thorne@carnmoorfleet.example |
Activity
- Upcoming
- 26 Oct 2026upcoming callCarnmoor Fleet Leasing / BG-Demo – QBR
+2 - Held
- 21 Sep 2026callCarnmoor Fleet Leasing / BG-Demo – Check In
- 14 Sep 2026email threadCarnmoor check-in: usage and next steps
- 10 Sep 2026callCarnmoor Fleet Leasing / BG-Demo – Renewal
+1 - 2 Sep 2026email threadCarnmoor check-in notes and next steps
- 1 Sep 2026callCarnmoor Fleet Leasing / BG-Demo – Renewal+2
- 1 Sep 2026callCarnmoor Fleet Leasing / BG-Demo – Check In
- 27 Aug 2026email threadCarnmoor check-in: a time that works
- 18 Aug 2026callCarnmoor Fleet Leasing / BG-Demo – Exec Sponsor
+3 - 14 Aug 2026callCarnmoor Fleet Leasing / BG-Demo – Renewal+1
- 4 Aug 2026email threadRenewal terms for the Growth subscription+1
- 4 Aug 2026dealCarnmoor Fleet Leasing – Renewal
- 28 Jul 2026email threadFollow-up from today's QBR+1
- 27 Jul 2026callCarnmoor Fleet Leasing / BG-Demo – QBR+1
- 23 Jul 2026email threadNext QBR
- 16 Jun 2026callCarnmoor Fleet Leasing / BG-Demo – Check In
+2 - 15 Jun 2026callCarnmoor Fleet Leasing / BG-Demo – Check In
- 11 Jun 2026email threadGetting a check-in in the diary
- 13 May 2026email threadNotes from our check-in
- 12 May 2026callCarnmoor Fleet Leasing / BG-Demo – Check In
- 1 May 2026email threadGetting a check-in in the diary
- 27 Apr 2026email threadQBR follow-up and renewal+1
- 24 Apr 2026callCarnmoor Fleet Leasing / BG-Demo – QBR+1
- 17 Apr 2026email threadScheduling the QBR
- 25 Mar 2026email threadCheck-in notes and next steps
- 24 Mar 2026callCarnmoor Fleet Leasing / BG-Demo – Check In
- 17 Mar 2026email threadCheck-in: finding a slot
- 2 Mar 2026callCarnmoor Fleet Leasing / BG-Demo – Check In
- 25 Feb 2026ticketDashboards not showing latest data
- 24 Feb 2026email threadFinding a time for our check-in
- 17 Feb 2026email threadSupport follow-up on your recent ticket
- 16 Feb 2026ticketNew user access request
- 12 Jan 2026callCarnmoor Fleet Leasing / BG-Demo – Onboarding
- 5 Jan 2026callCarnmoor Fleet Leasing / BG-Demo – Onboarding
- 30 Dec 2025callCarnmoor Fleet Leasing / BG-Demo – Onboarding
- 15 Dec 2025callCarnmoor Fleet Leasing / BG-Demo – Onboarding
- 9 Dec 2025email threadKickoff follow-up and next steps+2
- 8 Dec 2025callCarnmoor Fleet Leasing / BG-Demo – Kickoff+2
- 3 Dec 2025email threadGetting a date in for the kickoff
- 29 Oct 2025email threadCarnmoor order form: where we are and who signs
+2 - 29 Oct 2025callCarnmoor Fleet Leasing / BG-Demo – Negotiation+2
- 3 Oct 2025email threadCarnmoor Growth proposal: follow-up after Friday's call
- 2 Oct 2025callCarnmoor Fleet Leasing / BG-Demo – Proposal
- 25 Sep 2025email threadWalking through the proposal: finding a time
- 22 Sep 2025email threadFollow-up from the demo and next steps
+1 - 22 Sep 2025callCarnmoor Fleet Leasing / BG-Demo – Demo+1
- 12 Sep 2025email threadDemo on your own data: finding a time
- 12 Sep 2025email threadFollow-up after the demo
+1 - 10 Sep 2025callCarnmoor Fleet Leasing / BG-Demo – Demo+1
- 5 Sep 2025email threadScheduling the demo
- 21 Aug 2025email threadFollow-up from our discovery conversation
- 20 Aug 2025callCarnmoor Fleet Leasing / BG-Demo – Discovery
- 13 Aug 2025email threadFinding a time for a discovery conversation
- 25 Jul 2025dealCarnmoor Fleet Leasing – New