Wickersley Building Supplies

Period: this digest rests on one read, the 17 Jul 2025 negotiation call between Wickersley Building Supplies and BG-Demo. No other calls, emails, tickets or news items are dated in the quarter.

Negotiation: Lewis Kerr and Owen Tallis spoke with Shaun Godley and Diane Pashley. Shaun said the MD had seen the demo and wants to proceed.

Customer view: Diane's concern was timing, not value. She quoted £6,000 for implementation plus £20k for year one, £26k all-in, and confirmed the spend is approved and that a go-live in early August works for payment.

Commercial: Owen restated standard practice of the implementation fee on signature and the first subscription on go-live. Four connectors were scoped: CRM, calls, email and accounting, live within four weeks of signing.

Growth signal: Shaun asked about adding users or connectors later. Lewis said it would be scoped and priced separately.

Open at the end: the read records no outcome on the deferral request. Signatures for the end of July were described as tight. The evidence does not show whether the proposal was sent or an order form signed.

Discovery: On 15 May 2025 Lewis Kerr ran a discovery call with Shaun Godley and Diane Pashley. Shaun described spreadsheet reporting across eight branches and said he had given the MD a wrong figure. Lewis quoted Starter at £6,000 implementation and £20k a year.

Quote: In the 16 May 2025 email Lewis quoted £26k for the first year on Starter. On 19 May 2025 Diane said they were interested in moving forward and asked for a demo.

Demo: On 5 Jun 2025 Hannah Lowe demoed the product on sample data. Shaun found the follow-up search useful and asked about dashboards, which are a Growth feature, so expectations could outrun a Starter proposal.

Scheduling: A scheduling thread shows Shaun accepting a 10:00 slot, and on 12 Jun 2025 Lewis said Hannah would follow up with next steps.

Proposal: On 25 Jun 2025 Diane confirmed the pricing and said she was happy. The 27 Jun 2025 email carried the £26k proposal, and on 7 Jul 2025 Diane said Shaun was ready to move and asked to get it signed.

People: The MD has not been on any call, and the discovery call noted that the decision sits with him.

Open at the end: The order form was to be sent, but no executed copy is shown. The £26k and the Starter terms remain a proposal, not contracted paper.

Scope: the period holds one read, an email thread dated 4 Mar 2025. There are no calls, tickets or news items.

Invitation: Sofia Marchetti asked Shaun Godley whether he would attend the data leaders conference in Manchester on 12 Mar 2025, where BG-Demo had a stand.

Customer view: the thread holds no response, so the evidence does not show interest. The read rates the thread as neutral and logistical.

Open at the end: the read suggests Sofia note whether Shaun attended, since the thread does not show it. No commitment, complaint, price conversation or renewal point appears in the period.