Esther Quaye

Staff

Customer Success Manager · customer success · reports to Sofia Marchetti · left 30 Jan 2026

Esther Quaye was a London Customer Success Manager who left BG-Demo on 30 Jan 2026. Six accounts need a successor, with Calderbrook Housing Group and Marlstone Legal carrying the most activity and open renewal risk.

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Insight

As at Fri 9 Oct 2026

Esther Quaye was a London Customer Success Manager who left BG-Demo on 30 Jan 2026. Six accounts need a successor, with Calderbrook Housing Group and Marlstone Legal carrying the most activity and open renewal risk.

Role: Esther joined as a Customer Success Manager on 3 Mar 2025 and reported to Sofia Marchetti. She left BG-Demo on 30 Jan 2026.

Book: She was active on six accounts, led by Calderbrook Housing Group and Marlstone Legal, and the counts show nine recorded calls and nine email threads.

Evidence: At Calderbrook, Craig Oduya would not commit to a renewal conversation while reviewing an in-house platform. Helen Marsden escalated unreconciled board-pack figures on 28 Jan 2026.

Now: Renewal conversations at Marlstone Legal and Ellerby Dental Group were open when she left, and the evidence does not show who took them over.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

On record

Updated 9 Oct 26

Organisations0

Calls9

Email threads9

Deals0

Documents1

Events1

Computedmade from

Calls

No calls in the last four weeks.

Callsmade from

Time off

From	To	Type	Days	Status
18 Dec 2025	22 Dec 2025	holiday	3	taken
8 Dec 2025	8 Dec 2025	holiday	1	taken
1 Dec 2025	2 Dec 2025	sick	2	taken
17 Oct 2025	21 Oct 2025	sick	3	taken
23 Sep 2025	23 Sep 2025	holiday	1	taken
6 Aug 2025	19 Aug 2025	holiday	10	taken
16 Jun 2025	17 Jun 2025	holiday	2	taken
11 Apr 2025	15 Apr 2025	sick	3	taken
31 Mar 2025	1 Apr 2025	holiday	2	taken

HRmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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