Your B-Viz renewal

Email thread

Marcus Bell gave notice that the Growth renewal falls due. CFO Vincent Ackerley asked for a usage summary and asked what Eccup Software would lose by not continuing. He wants to check the budget and not rush.

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What was said

What this says

As at Fri 9 Oct 2026

Marcus Bell gave notice that the Growth renewal falls due. CFO Vincent Ackerley asked for a usage summary and asked what Eccup Software would lose by not continuing. He wants to check the budget and not rush.

Ask: Marcus sent renewal notice for the Growth subscription, quoting the contracted £42k for 40 licensed users, and offered a usage summary or a call. He asked who should be involved in the decision.

Customer view: Vincent wants to see who uses B-Viz and how often. He framed the decision as what the company would lose, and will check it against budget.

Next: Send the usage summary first, built as a value case. Vincent did not say who else is involved in the decision.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typerenewal

Messages2

First message2025-02-05

Last message2025-02-06

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Messages

Marcus Bell 5 Feb 2025 16:59
to Vincent Ackerley
Dear Vincent, I'm Marcus, your customer success manager at BG-Demo. I'm writing to let you know that the Growth subscription for Eccup Software comes up for renewal soon. The current term ends on 6 May 2025, and we aim to have the renewal agreed by Monday 7 Apr 2025 so there is no gap. For reference, the contracted annual subscription is currently £41,800, covering 40 licensed users. Tom, copied here, looks after the commercial side and will confirm the renewal terms with you directly. To help with your decision, I've pulled the numbers on how B-Viz has been used over the term and can send you a short summary. I'm also happy to jump on a call if you would rather talk it through. Could you let me know who at Eccup Software should be involved in the decision, and whether you would like the usage summary first? Thanks, Marcus
Vincent Ackerley 6 Feb 2025 08:52
to Marcus Bell
Marcus, Thank you for the notice. Yes, please send the usage summary. I would like to see who is using it and how often before anything else. What would we lose if we did not continue? That is the question I need answered. Let's not rush. I will want to check it against the budget as well. Vincent Ackerley

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help