What was said
What this says
As at Fri 9 Oct 2026Logistical thread: Lewis Kerr books a demo on Fewston's own data. Lisa Dewhirst accepts Tuesday at 14:00, insists IT attends, and is choosing one installer account to follow end to end.
Ask: Lewis wants an hour on the customer's own data, with the installer account and an IT colleague named in advance. Lisa agrees to Tuesday afternoon and sets her own test: one installer account followed from counter to credit.
Customer view: She will not proceed without IT hearing it first hand, so the technical review is part of the buying process. Lisa had not yet named the account when Lewis asked for it by Monday.
Next: Lewis needs the account name from Lisa, then sends the invitation with Theo Gallagher, the solutions engineer.
The thread
Updated 9 Oct 26Messages
- Lewis Kerr 14 Sep 2026 08:14Hello Lisa, I'd like to book the demo on your own data, as we discussed. Would Tuesday or Wednesday next week suit you? An hour is enough, and I'd suggest an afternoon so your counter teams have had their morning rush. It would help to have the installer account you want to follow end to end, and anyone from IT you'd like in the room. Kind regards, Lewis
- Lisa Dewhirst 15 Sep 2026 13:38Hi Lewis, Tuesday afternoon works. 14:00 would be good for me. I'll bring someone from IT. I'm not doing this without them, and I'd rather they hear it first hand. I'm picking an account now: a heating installer who rings the counter, then credit, then us. Show me that one account end to end and we'll know where we are. Thanks, Lisa
- Lewis Kerr 18 Sep 2026 13:14Hello Lisa, That's confirmed for Tuesday at 14:00. I'll send the invitation today. Our solutions engineer, Theo Gallagher, will join me so your IT colleague can ask the technical questions directly. Could you let me have the account name by Monday so we can prepare it properly? I'd rather not show you anything generic. Kind regards, Lewis