Invoice status for our renewal
Ticketclosed
Kettlewell Lettings · Invoice status for our renewal
Victoria Spence asked whether the renewal invoice had been raised, as she wanted to pay before year end. Connor Webb passed the question to finance on 30 Nov 2024, and the ticket was solved on 24 Dec 2024.
What happened
What this says
As at Fri 9 Oct 2026Victoria Spence asked whether the renewal invoice had been raised, as she wanted to pay before year end. Connor Webb passed the question to finance on 30 Nov 2024, and the ticket was solved on 24 Dec 2024.
Problem: Victoria wanted confirmation that the renewal invoice had been raised, so the organisation could pay before the year end.
Handling: Connor said he had passed the question to the finance team and asked for any purchase order to be noted on the invoice. The ticket was closed on 28 Dec 2024 but does not show the invoice amount, when it was raised or whether it was paid.
Watch: Accounting decides what was invoiced and paid, so the ticket cannot confirm the position. Check the invoice records before treating the renewal as settled.
Details
Updated 9 Oct 26Trail
created · Victoria Spence 29 Nov 2024 17:18Hello, could you confirm whether our renewal invoice has been raised yet? We'd like to pay it before the year end. Thanks, Victoria- Public reply · Connor Webb 30 Nov 2024 07:26Hi Victoria, thanks for getting in touch. Just so I've got this right: you want to know whether the renewal invoice has been raised, and you're not looking to change the plan? I've passed this to our finance team to check. If you have a purchase order you'd like on the invoice, send it over and I'll make sure it's noted. Thanks, Connor
- Status change · 28 Dec 2024 23:59