Recent bookings missing from lettings page
Ticketclosed
Kettlewell Lettings · Recent bookings missing from lettings page
Lily Harker reported that yesterday's bookings were missing from the lettings page and asked whether the nightly refresh ran late. On 24 Oct 2024 she said most bookings had appeared but some later ones had not.
What happened
What this says
As at Fri 9 Oct 2026Lily Harker reported that yesterday's bookings were missing from the lettings page and asked whether the nightly refresh ran late. On 24 Oct 2024 she said most bookings had appeared but some later ones had not.
Problem: bookings from the previous day were missing from the lettings page.
Handling: Bethan Lister asked for a hard refresh and said she would check the refresh log. The ticket was solved on 30 Oct 2024 and closed on 3 Nov 2024, but the record gives no cause or fix for the late bookings.
Watch: Stale booking data is a freshness risk for a lettings team, and the ticket does not show whether the later bookings were restored. The record does not show the customer's service tier, so the refresh commitment is not judged here.
Details
Updated 9 Oct 26Trail
created · Lily Harker 23 Oct 2024 11:50Hello, the lettings page hasn't shown yesterday's bookings this morning. Is the nightly refresh running late? Thanks, Lily- Public reply · Bethan Lister 23 Oct 2024 13:47Hi Lily, thanks for the heads up. Just so I've got this right: the bookings are missing from the lettings page, but they're in your booking system? Can you try a hard refresh of the page and tell me what you see? I'll check the refresh log from our side and come back to you. Thanks, Bethan
- Public reply · Lily Harker 24 Oct 2024 15:36Hi Bethan, I refreshed and most of the bookings are there now, but a few from later in the day still aren't. Let me know what you find. Lily
- Status change · 3 Nov 2024 23:59