Search returns duplicate results

Ticketclosed

Kettlewell Lettings · Search returns duplicate results

Victoria Spence reported that a landlord name with an apostrophe returned the same property twice. Bethan Lister asked for the exact name to reproduce it, and the ticket was closed on 24 Jun 2024.

Priority low

made from

What happened

What this says

As at Fri 9 Oct 2026

Victoria Spence reported that a landlord name with an apostrophe returned the same property twice. Bethan Lister asked for the exact name to reproduce it, and the ticket was closed on 24 Jun 2024.

Problem: Victoria Spence found that searching a landlord name with an apostrophe returned the same property twice, while the name without the apostrophe returned one result.

Handling: Bethan Lister asked her to try both spellings and to send the exact name. Victoria said the apostrophe seemed to be the trigger every time, and the ticket was solved on 20 Jun 2024, but the record does not show the cause or the fix.

Watch: The customer said the issue was not urgent, but it is a repeatable search defect.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

Channelweb

First response (min)160

CSAT3

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Trail

created · Victoria Spence 10 Jun 2024 11:50
Hope you're well. Small thing: when we search for a landlord whose name has an apostrophe in it, the same property comes back twice. Typing the name without the apostrophe gives one result, so it looks like a search issue rather than the data. Not urgent, but thought you'd want to know. Victoria
Public reply · Bethan Lister 10 Jun 2024 14:30
Hi Victoria, thanks for flagging this, and good to hear the team is getting plenty out of it. Just so I've got this right: a name with an apostrophe returns the same property twice, but without it you get one? Can you try the search with both spellings and tell me what you see? If you send me the exact name you searched, I'll try to reproduce it here. Thanks, Bethan
Public reply · Victoria Spence 11 Jun 2024 13:17
Hi Bethan, yes, that's exactly it. I've tried a few more names and the apostrophe seems to be the trigger every time. I'll send the exact one over shortly. Thanks, Victoria
Status change · Bethan Lister 20 Jun 2024 10:40
Status change · 24 Jun 2024 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

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Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

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