Performance: client pages are slow to open in the afternoon
Ticketclosed
Moggill Creek Distributors · Performance: client pages are slow to open in the afternoon
Kylie Dwyer reported client pages slow to open from lunchtime to late afternoon, some days taking around half a minute. BG-Demo linked the delay to the heavy store history page.
What happened
What this says
As at Fri 9 Oct 2026Kylie Dwyer reported client pages slow to open from lunchtime to late afternoon, some days taking around half a minute. BG-Demo linked the delay to the heavy store history page.
Problem: Kylie Dwyer said client pages, particularly the one with full store history, are slow to open from lunchtime to late afternoon. On some days the team waits around half a minute.
Handling: Olivia Grant, a Support Engineer, wrote an internal note that the store history page is heavy for this account and matches the lunchtime peak. She was checking whether a shorter default date range helps, and Samir Haddad, a Software Engineer, holds the query side.
Watch: The ticket was solved on 27 May 2026 and closed on 31 May 2026, but the record does not show the fix. It does not show whether the slowdown has returned.
Details
Updated 9 Oct 26Trail
created · Kylie Dwyer 20 May 2026 11:37Hi, Pages in B-Viz are taking a long time to open in the afternoons, particularly the client page with the full store history. On some days the team has been waiting around half a minute. Could you look at whether it's something on your side? Thanks, Kylie- Public reply · Olivia Grant 20 May 2026 16:39Hi Kylie, Thanks for the detail. I think the slow page may be loading a lot of history in one go. Could you tell me roughly which hours the team notices it most? That will help me check the timings against what we can see. Kind regards, Olivia
- Public reply · Kylie Dwyer 21 May 2026 09:43Hi Olivia, Mostly from lunchtime through to late afternoon, when the store managers are all in. Mornings are fine. Thanks, Kylie
- Internal note · Olivia Grant 21 May 2026 13:38Store history page is heavy for this account. Timings match the lunchtime peak in their time zone. Checking whether a shorter default date range helps. Samir has the query side if we need it.
- Status change · 31 May 2026 23:59