Data quality: same shipper appears twice with different loads

Ticketclosed

Shawsheen Freight · Data quality: same shipper appears twice with different loads

Erin reported the same shipper appearing twice with different loads. Kate confirmed it looked like a duplicate and asked for the exact names, and the ticket was closed.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Erin reported the same shipper appearing twice with different loads. Kate confirmed it looked like a duplicate and asked for the exact names, and the ticket was closed.

Problem: The same shipper appeared twice in the claims view under two names, with different load counts. Handling: Kate agreed it looked like a duplicate and asked Erin for the names as they appear. First response took 339 minutes, the ticket was solved on 5 May 2026 and closed on 9 May 2026. Watch: The evidence does not show which record was kept.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelweb

First response (min)339

CSAT5

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Trail

created · Erin Gallant 24 Apr 2026 15:09
Hello, we are seeing the same shipper twice in the claims view, with different numbers of loads against each one. It looks like the same customer has been entered under two names. Could you check which one is correct and tidy it up? Thanks, Erin
Public reply · Kate Ormerod 24 Apr 2026 20:48
Hi Erin, thanks for the detail. I have checked both records and it does look like a duplicate. Could you send me the names exactly as they appear in the claims view, so I can match them up? Once I have them I will work out which record should be kept. Kate
Status change · Kate Ormerod 5 May 2026 13:24
Status change · 9 May 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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