Erin Gallant
Person
Shawsheen Freight · champion
Erin Gallant is Shawsheen Freight's day-to-day champion and platform admin. She joined most calls from discovery onwards and shapes adoption and access. She has said her CFO will ask about the renewal and she wants no surprises.
Who they are
Insight
As at Fri 9 Oct 2026Erin Gallant is Shawsheen Freight's day-to-day champion and platform admin. She joined most calls from discovery onwards and shapes adoption and access. She has said her CFO will ask about the renewal and she wants no surprises.
Role: Director of Customer Service, CRM champion and the platform admin since the account was created on 27 Mar 2026. She took part in ten calls and two email threads, and raised the one ticket on record.
Influence: Frank DeLuca, the CFO, said he signs, so Erin is not the economic buyer. She sets success criteria, user lists and access rules, and asked for a second admin on 26 May 2026. Her share of questions is 5% over the last 12 months, so she is not a key-person risk on usage.
Watch: On 28 Sep 2026 she raised a possibly stale freshness line, and the evidence does not show the logs result. She wants usage and spend ready for her CFO before the QBR.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Shawsheen Freight | Director of Customer Service | champion | erin.gallant@shawsheen.example |
Activity
- 28 Sep 2026callShawsheen Freight / BG-Demo – Check In
- 18 Jun 2026eventBG-Demo webinar
+38 - 26 May 2026callShawsheen Freight / BG-Demo – Training
- 13 May 2026callShawsheen Freight / BG-Demo – Onboarding
- 7 May 2026callShawsheen Freight / BG-Demo – Onboarding
- 24 Apr 2026ticketData quality: same shipper appears twice with different loads
- 22 Apr 2026callShawsheen Freight / BG-Demo – Onboarding
- 8 Apr 2026callShawsheen Freight / BG-Demo – Kickoff+1
- 2 Mar 2026email threadGrowth proposal next steps
+2 - 26 Feb 2026callShawsheen Freight / BG-Demo – Negotiation+2
- 9 Feb 2026callShawsheen Freight / BG-Demo – Proposal
- 26 Jan 2026callShawsheen Freight / BG-Demo – Demo
+1 - 16 Jan 2026email threadDemo for Shawsheen Freight
- 12 Jan 2026callShawsheen Freight / BG-Demo – Discovery
- 23 Dec 2025dealShawsheen Freight – New