Invoice amount differs from what we agreed

Ticketclosed

Commondale Care · Invoice amount differs from what we agreed

Lynne Featherstone queried an invoice that came through at a different amount from what was agreed. Bethan Lister passed it to billing, and the ticket was closed on 8 Dec 2025.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

Lynne Featherstone queried an invoice that came through at a different amount from what was agreed. Bethan Lister passed it to billing, and the ticket was closed on 8 Dec 2025.

Problem: Lynne Featherstone, Head of Care Operations at Commondale Care, asked which invoice figure was correct, and said she was happy to pay the right amount.

Handling: Bethan Lister, Support Engineer, said the support side could not see contract figures and passed the query to billing. The ticket was solved on 4 Dec 2025 and closed on 8 Dec 2025.

Watch: The evidence does not show the agreed figure or which invoice was right.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybilling

Channelemail

First response (min)714

CSAT2

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created · Lynne Featherstone 10 Nov 2025 08:22
Hello, the latest invoice has come through at a different amount to what we were expecting. Could someone check which figure is correct? We're happy to pay the right amount but need to know it first. Lynne Featherstone
Public reply · Bethan Lister 10 Nov 2025 20:16
Hi Lynne, thanks for raising this. I can't see the contract figures from the support side, so I've passed it to our billing team and they'll come back to you directly with the breakdown. I'm sorry for the confusion in the meantime. Thanks, Bethan
Status change · Bethan Lister 4 Dec 2025 14:52
Status change · 8 Dec 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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