Dashboards still showing last night's figures

Ticketclosed

Rufforth Bakeries · Dashboards still showing last night's figures

Liam Sedgwick reported dashboards still showing the previous day's figures after the July refresh fault, which affected his morning team. BG-Demo linked it to the incident and gave no fix time.

Priority high

made from

What happened

What this says

As at Fri 9 Oct 2026

Liam Sedgwick reported dashboards still showing the previous day's figures after the July refresh fault, which affected his morning team. BG-Demo linked it to the incident and gave no fix time.

Problem: Liam reported that the orders and complaints dashboards still showed the previous day's figures after the overnight refresh, and his morning team was working from them.

Handling: Bethan Lister linked the ticket to the July refresh incident and promised an update in the thread, but gave no fix time. The first response came 133 minutes after creation on 21 Jul 2026.

Watch: The customer's follow-up is timed 10:07, before the 17:19 creation time, so an earlier contact may sit outside this ticket. The ticket was solved on 28 Jul 2026 and closed on 1 Aug 2026; the evidence does not show the fix.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelweb

First response (min)133

CSAT5

Incidentinc_2026_07_refresh

Helpdeskmade from

Trail

Public reply · Liam Sedgwick 21 Jul 2026 10:07
Following up from earlier, the dashboards still haven't refreshed. Could someone take a look today, please?
Internal note · Bethan Lister 21 Jul 2026 16:49
Matches the July refresh incident. Nightly refresh failed for this tenant and others. Customer is high priority and linked to the incident. No fix time to be given yet. Keep replies general until the incident update is out.
created · Liam Sedgwick 21 Jul 2026 17:19
Hi, the dashboards haven't updated since the overnight refresh. The orders and complaints pages are showing the figures from the day before, and our morning team is working off them. As I said earlier, this needs sorting today. Can you tell me if there's a known issue? Thanks, Liam
Public reply · Bethan Lister 21 Jul 2026 19:32
Hi Liam, just so I've got this right, the dashboards are showing yesterday's figures because the overnight refresh didn't finish? We've found a fault affecting the refresh and our engineers are working on it. I can't give you a fix time yet, but I'll update you here as soon as I have one. Is the complaints page still out of date for you? Thanks, Bethan
Status change · Bethan Lister 28 Jul 2026 15:50
Status change · 1 Aug 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

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Data	Records
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People at customers	1,880
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Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
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News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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