Duplicate delivery exceptions

Ticketclosed

Clayhithe Logistics · Duplicate delivery exceptions

Delivery exceptions appeared twice for one collection, which the customer said was inflating a client's invoice total. Callum Rix found the first entry was never closed when the collection moved; the ticket closed on 26 Jul 2026.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Delivery exceptions appeared twice for one collection, which the customer said was inflating a client's invoice total. Callum Rix found the first entry was never closed when the collection moved; the ticket closed on 26 Jul 2026.

Problem: Callum Rix reported that some delivery exceptions appeared twice for one collection, once at the original time and once at the rescheduled time.

Handling: Bethan Lister asked for the client name and collection day, and Callum confirmed the first entry was never closed when the collection moved. The ticket was marked solved on 22 Jul 2026 and closed on 26 Jul 2026, but the record does not show what BG-Demo changed.

Watch: The customer said duplicates were inflating one client's invoice total, so a repeat would affect billing.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)240

CSAT2

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Trail

created · Callum Rix 15 Jul 2026 08:46
Morning. Some delivery exceptions are showing up twice in B-Viz for the same collection, one at the original time and one at the rescheduled time. Our ops team is counting the job twice, which is inflating one client's invoice total. Is this a duplicate in the source system or something on your side? Thanks, Callum
Public reply · Bethan Lister 15 Jul 2026 12:46
Hi Callum, thanks for the detail. Just so I've got this right: the same collection shows as two exceptions, one at each time? Can you send me the client name and the day of the collection? Then check whether the second exception was raised by a driver or added at your end, and tell me what you see. Thanks, Bethan
Public reply · Callum Rix 16 Jul 2026 11:50
Hi Bethan, yes, that's it. The second entry carries the rescheduled time and was logged on the courier side. I've checked and the first entry was never closed off when the collection moved. I can send the client name separately if that helps. Thanks, Callum
Status change · Bethan Lister 22 Jul 2026 11:14
Status change · 26 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
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The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

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