Dashboards showing old figures this morning

Ticketclosed

Menlo Quay Medical · Dashboards showing old figures this morning

Niamh Fahy reported that the complaints and distributor dashboards showed yesterday's figures before a review. Bethan Lister linked it to an overnight refresh that did not complete.

Priority urgent

made from

What happened

What this says

As at Fri 9 Oct 2026

Niamh Fahy reported that the complaints and distributor dashboards showed yesterday's figures before a review. Bethan Lister linked it to an overnight refresh that did not complete.

Problem: Niamh Fahy, Quality Systems Analyst, found the dashboards running on old data on the morning of an urgent review. The customer was still seeing old figures on two dashboards the next day.

Handling: Bethan Lister, a Support Engineer, said the overnight refresh had not completed and that engineering was on it. An internal note from Bethan says Arjun Nair, a Software Engineer, was checking the logs and that no fix time was to be promised.

Watch: The record does not show when the dashboards caught up. The ticket was solved on 23 Jul 2026 and closed on 27 Jul 2026.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categorydata_freshness

Channelweb

First response (min)59

CSAT5

Incidentinc_2026_07_refresh

Helpdeskmade from

Trail

created · Niamh Fahy 21 Jul 2026 11:10
Hello, the complaints and distributor dashboards are showing yesterday's figures this morning. The refresh doesn't seem to have finished overnight, so anything we look at today is out of date. We have a review at ten, so this is urgent for us. Could you check whether the refresh has run? Thanks, Niamh
Public reply · Bethan Lister 21 Jul 2026 12:09
Hi Niamh, thanks for flagging this quickly. The overnight refresh didn't complete, so the dashboards are running on the last data that loaded. This looks linked to a wider problem with the refresh, and our engineering team is already on it. I'll update you as soon as I know more. Thanks, Bethan
Public reply · Niamh Fahy 22 Jul 2026 11:37
Hi Bethan, thanks. Our team is still seeing old figures on two of the dashboards this morning. Is there an update on when they'll catch up? Thanks, Niamh
Internal note · Bethan Lister 22 Jul 2026 12:41
Cause matches the wider refresh incident. Arjun is checking the logs. No fix time to be promised to Niamh. Once the refresh is confirmed, ask her to check her dashboards before we solve.
Status change · Bethan Lister 23 Jul 2026 10:10
Status change · 27 Jul 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help