Tickets and usage pages slow to load

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Eccup Software · Tickets and usage pages slow to load

Oliver reported that the tickets and usage pages were very slow in late September 2024. Bethan Lister found query times up early morning, linked to a late nightly refresh.

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What happened

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As at Fri 9 Oct 2026

Oliver reported that the tickets and usage pages were very slow in late September 2024. Bethan Lister found query times up early morning, linked to a late nightly refresh.

Problem: Oliver Rushworth said pages took over a minute and morning queries timed out for about forty daily users. Handling: Bethan Lister checked the tenant and an internal note linked early-morning slowness to the nightly refresh landing late for some sources. Felix Dorran was brought in to review the refresh schedule. Watch: The nightly refresh should complete by 07:00 customer local time, so a late refresh is a service concern. The evidence does not show when the schedule was fixed.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryperformance

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First response (min)99

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created · Oliver Rushworth 27 Sep 2024 09:21
Hi, the tickets and usage pages have been very slow since the start of the week. Some pages take more than a minute to finish loading, and the morning queries time out before the team can get through them. About forty of us use these pages every day, so this is holding up our reviews. Could someone look at it today? We're happy to send screenshots. Thanks, Oliver
Public reply · Bethan Lister 27 Sep 2024 11:00
Hi Oliver, thanks for flagging this, I've picked it up. Just so I've got this right, is it every page or mainly the tickets and usage ones? And do you see it at the same time each morning? Can you try the same page in a private window and tell me what you see? Thanks, Bethan
Internal note · Bethan Lister 27 Sep 2024 13:59
Checked the tenant. Query times on the usage and ticket tables are up in the early morning, which lines up with the nightly refresh landing late for some sources. Not reproduced during the day, so likely timing rather than the pages themselves. Looping in Felix to look at the refresh schedule for this customer.
Status change · Bethan Lister 30 Sep 2024 17:54
Status change · 4 Oct 2024 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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