Trade credit connector has stopped loading

Heads up before this lands in the queue. The trade credit connector on the Strensall tenant looks stalled, with the records count flat for several days. Customer hasn't raised it yet. Ross is checking the sync log now. Nothing in the activity feed from the customer side. I'll take the ticket when it comes in.

Our trade credit connector has stopped loading. The last successful load was over the weekend, and the records shown haven't moved since. Branch credit teams are now seeing figures that don't match the ledger, which is exactly what we set this up to avoid. I've checked the connector settings and they look unchanged on our side. I haven't touched anything yet and won't until we know what's happening. Screenshot of the connector status page attached. Ashok

Hi Ashok, thanks for the screenshot, that's really helpful. Just so I've got this right, the trade credit connector has stopped loading since the weekend, and the records shown haven't moved since. I've picked this up and I'm looking at the sync log now with Ross. While we're on it, could you do three things for me? First, tell me which account the connector is pointed at, so I'm looking at the right tenant. Second, check the connector status page and tell me exactly what it says, word for word. Third, please don't reauthorise or change the settings yet, so the logs stay clean. Can you try that and tell me what you see? I'll come back to you as soon as I have something concrete. Thanks, Bethan