Duplicate client entries after import

Ticketclosed

Kilcolgan Payments · Duplicate client entries after import

Client records appeared twice after a data import, with the same ID and content. Kate Ormerod asked for one example to test for a display fault; the ticket closed on 23 May 2026.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Client records appeared twice after a data import, with the same ID and content. Kate Ormerod asked for one example to test for a display fault; the ticket closed on 23 May 2026.

Problem: Eoin Hegarty reported that some client records appeared twice after an import, with the same ID and the same information in each.

Handling: Kate Ormerod asked for one example from a single-client search so she could tell a display fault from duplication in the index. The first response took 335 minutes on a ticket with normal priority.

Watch: the record holds no customer reply or finding, so the outcome is not shown. This is the second duplicate-records ticket from the same customer, and the evidence does not show the dedup answer Eoin asked for.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)335

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created · Eoin Hegarty 7 May 2026 08:54
Some of our client records appear twice in the brain after we imported the new data. Both records have the same information, same ID, everything. Is there a way to deduplicate them, or should we wait?
Public reply · Kate Ormerod 7 May 2026 14:29
Hi Eoin, thanks for letting me know. Just so I've got this right - are these duplicates showing up in search results when you query a single client? If you can share one example, I can look into whether this is a display issue or actual duplication in the index.
Status change · Kate Ormerod 19 May 2026 11:52
Status change · 23 May 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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