Dashboards not updating overnight

Ticketclosed

Linthorpe Trade Supplies · Dashboards not updating overnight

A platform-wide refresh failure left Linthorpe Trade Supplies dashboards stale on 21 Jul 2026, and it was escalated to platform engineering. The ticket was solved on 22 Jul 2026.

Priority urgent

made from

What happened

What this says

As at Fri 9 Oct 2026

A platform-wide refresh failure left Linthorpe Trade Supplies dashboards stale on 21 Jul 2026, and it was escalated to platform engineering. The ticket was solved on 22 Jul 2026.

Problem: Liam Corner reported on 21 Jul 2026 that the dashboards had not refreshed since the previous day and all data was stale.

Handling: Bethan Lister replied 53 minutes after the ticket opened and asked when he last saw fresh data. Her internal note records a platform-wide refresh failure affecting several customers, with a refresh scheduler issue as the root cause, escalated to platform engineering.

Watch: The record names a refresh scheduler issue here, while another ticket on the same incident names a memory leak in the ingestion service. The ticket was solved on 22 Jul 2026 and closed on 26 Jul 2026.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categorydata_freshness

Channelweb

First response (min)53

Incidentinc_2026_07_refresh

Helpdeskmade from

Trail

created · Liam Corner 21 Jul 2026 11:44
Hi, our dashboards haven't refreshed since yesterday. All data is stale. This is affecting our ability to see current positions. We need this fixed urgently.
Public reply · Bethan Lister 21 Jul 2026 12:37
Hi Liam, I've picked this up. Just to check - when did you last see fresh data in your dashboards? Is it all dashboards or specific ones not updating? Thanks, Bethan
Internal note · Bethan Lister 21 Jul 2026 12:49
Platform-wide refresh failure affecting multiple customers. Root cause: refresh scheduler issue. Escalated to platform engineering.
Status change · Bethan Lister 22 Jul 2026 12:25
Status change · 26 Jul 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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