Who they are
Insight
As at Fri 9 Oct 2026Niamh Fogarty is Carrowkeel Software's admin and heaviest user, asking 15% of the organisation's questions. She runs connectors and raises most tickets. Key-person risk: she has been the main user since onboarding.
Role: Customer Operations Analyst in Dublin, CRM role admin, with a platform user created 15 Aug 2025. She set up the helpdesk and CRM connectors, and later added a second admin.
Influence: she shapes day-to-day use and the value case, not the buying decision. On 8 Oct 2025 she said she could now make the case for the tool. Conor Daly, the CFO, confirmed the order form at the 2 Jan 2026 QBR.
Watch: her share of questions is 15% over both windows, so use is now wider than at onboarding. She reported the stale dashboards on 21 Jul 2026, and the record does not show her confirming the refresh resumed. Confirm that with her.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Carrowkeel Software | Customer Operations Analyst | admin | niamh.fogarty@carrowkeel.example |
Activity
- Upcoming
- 15 Oct 2026upcoming eventBG-Demo webinar
+36
- Held
- 24 Sep 2026email threadInvitation: BG-Demo webinar on Thursday 15 Oct 2026
- 11 Aug 2026ticketHow to filter dashboards by agency group
- 21 Jul 2026ticketDashboards showing stale data
- 29 Jun 2026ticketSearch filter not working correctly
- 2 Jan 2026callCarrowkeel Software / BG-Demo – QBR
+2
- 15 Oct 2025ticketGetting started, connectors and admin setup
- 13 Oct 2025callCarrowkeel Software / BG-Demo – Training
- 8 Oct 2025callCarrowkeel Software / BG-Demo – Training
- 24 Sep 2025callCarrowkeel Software / BG-Demo – Onboarding
- 23 Sep 2025eventRevenue leaders roundtable
+46
- 10 Sep 2025callCarrowkeel Software / BG-Demo – Onboarding
- 4 Sep 2025email threadOnboarding sessions: finding a time
- 1 Sep 2025ticketDuplicate records in Zendesk sync
- 27 Aug 2025callCarrowkeel Software / BG-Demo – Onboarding
- 22 Aug 2025email threadOnboarding session: finding a time
- 21 Aug 2025callCarrowkeel Software / BG-Demo – Kickoff
+2
- 26 Nov 2024eventRevenue leaders roundtable
+40
- 15 Nov 2024email threadInvitation: Revenue leaders roundtable in London