Femi Olatunji
Person
Vellacott Payments · admin
Femi is the technical owner and sole named admin at Vellacott Payments, an Enterprise account. He raises most tickets, including repeat connector and data quality issues. Admin cover and stale data are the watch points.
Who they are
Insight
As at Fri 9 Oct 2026Femi is the technical owner and sole named admin at Vellacott Payments, an Enterprise account. He raises most tickets, including repeat connector and data quality issues. Admin cover and stale data are the watch points.
Role: Data Engineer and CRM admin, with a platform admin account created on 10 Jul 2025. He owns the technical side: connectors, SSO, SCIM, user provisioning and the dashboards.
Influence: Tomasz Wiśniewski is the champion and Philippa Gore holds the commercial decision. Femi shapes how the account runs day to day, and in the 21 Aug 2025 call he asked for more people to be brought in.
Watch: Femi has said he does not want to be the only person who can change things, and a deputy admin was still open. The 5 Aug 2026 thread shows a repeat stale-data problem that has reached the COO. The evidence does not show a clean run afterwards.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Vellacott Payments | Data Engineer | admin | femi.olatunji@vellacott.example |
Activity
- 7 Oct 2026ticketHow to set up role-based access controls
- 7 Oct 2026ticketMissing users
- 3 Sep 2026ticketDuplicate records in data
- 5 Aug 2026email threadSupport follow-up: data not updating
- 4 Aug 2026ticketVerify dashboard query accuracy
- 22 Jul 2026email threadYour support ticket: checking in
- 21 Jul 2026ticketQuick help with dashboard creation
- 10 Jul 2026ticketHow to set up date filters on queries
- 26 May 2026eventRevenue leaders roundtable
+54 - 8 May 2026email threadInvitation: Revenue leaders roundtable, London
- 23 Apr 2026ticketConnector sync failure
- 10 Apr 2026ticketSearch function not returning results for hyphenated terms
- 26 Mar 2026ticketNew user needs access to the brain
- 11 Mar 2026ticketBrain not refreshing overnight
- 4 Mar 2026ticketDashboard query returning stale data
- 12 Feb 2026ticketExport button not responding in chat
- 4 Feb 2026ticketDashboard metrics don't match raw data
- 28 Jan 2026email threadFollowing up on your support ticket
- 27 Jan 2026ticketDuplicate call records impacting compliance
- 21 Jan 2026ticketSalesforce refresh not completing
- 21 Jan 2026email threadFollow-up from the QBR
+1 - 20 Jan 2026callVellacott Payments / BG-Demo – QBR+1
- 4 Dec 2025ticketDuplicate records in brain
- 11 Nov 2025ticketSalesforce connector not syncing
- 28 Oct 2025ticketUser access request
- 17 Oct 2025ticketHow to filter and export transaction data by date
- 16 Oct 2025callVellacott Payments / BG-Demo – Onboarding
- 9 Oct 2025callVellacott Payments / BG-Demo – Onboarding
- 1 Oct 2025email threadOnboarding: next steps and a session this week
- 1 Oct 2025callVellacott Payments / BG-Demo – Onboarding
- 26 Sep 2025ticketCustom dashboards for marketplace visibility
- 26 Sep 2025callVellacott Payments / BG-Demo – Onboarding
- 25 Sep 2025ticketAdd new compliance team users with role restrictions
- 19 Sep 2025callVellacott Payments / BG-Demo – Onboarding
- 11 Sep 2025callVellacott Payments / BG-Demo – Onboarding
- 5 Sep 2025callVellacott Payments / BG-Demo – Onboarding
- 29 Aug 2025email threadNext onboarding session
- 21 Aug 2025callVellacott Payments / BG-Demo – Onboarding
- 15 Aug 2025callVellacott Payments / BG-Demo – Onboarding
- 6 Aug 2025callVellacott Payments / BG-Demo – Onboarding
- 1 Aug 2025callVellacott Payments / BG-Demo – Onboarding
- 25 Jul 2025callVellacott Payments / BG-Demo – Onboarding
- 18 Jul 2025email threadOnboarding sessions: getting dates in the diary
- 27 Mar 2025email threadFollowing up on the demo
+1 - 27 Mar 2025callVellacott Payments / BG-Demo – Demo+1
- 20 Mar 2025eventBG-Demo webinar
+28 - 21 Nov 2024eventBG-Demo webinar
+28 - 5 Nov 2024email threadInvitation: BG-Demo webinar on 21 Nov 2024