Jared Pelletier
Person
Shawsheen Freight · admin
Jared Pelletier is Shawsheen Freight's Business Systems Analyst, a platform admin and the main day-to-day contact. He raises most tickets and asks 16% of the organisation's questions over 12 months, so he is a key-person risk.
Who they are
Insight
As at Fri 9 Oct 2026Jared Pelletier is Shawsheen Freight's Business Systems Analyst, a platform admin and the main day-to-day contact. He raises most tickets and asks 16% of the organisation's questions over 12 months, so he is a key-person risk.
Role: Business Systems Analyst in Boston and the CRM admin contact. His platform user was created on 27 Mar 2026. He owns source systems on the customer side, including the call recorder export and connector settings.
Influence: Erin Gallant leads on success and cost, while Jared is the technical gatekeeper. He wanted written answers on single sign-on, retention and access before briefing IT. He asked to start with the helpdesk because most questions come from there.
Watch: He asked 829 of 6303 questions in the last 90 days, 13% of the organisation's total. The 30 Sep 2026 duplicate loads ticket is still pending, and the 8 Sep 2026 filter ticket has no reply from him. He could not say what changed in the connector sync thread.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Shawsheen Freight | Business Systems Analyst | admin | jared.pelletier@shawsheen.example |
Activity
- 30 Sep 2026ticketDuplicate loads showing in search
- 8 Sep 2026ticketHow do I set the shipper list to open on a filtered view?
- 11 Aug 2026ticketFeature request: region filter on the claims dashboard
- 6 Aug 2026ticketHow do I see the calls linked to a claim?
- 7 Jul 2026ticketHow do I save a search for claims waiting on a reply?
- 16 Jun 2026ticketOnboarding: adding the rest of the customer service team
- 12 Jun 2026ticketData quality: call notes linked to the wrong shipper
- 13 May 2026email threadChecking in on your connector ticket
- 13 May 2026callShawsheen Freight / BG-Demo – Onboarding
- 12 May 2026ticketHow do I export the claims list for one customer?
- 7 May 2026callShawsheen Freight / BG-Demo – Onboarding
- 28 Apr 2026email threadBooking your onboarding sessions
- 22 Apr 2026callShawsheen Freight / BG-Demo – Onboarding
- 15 Apr 2026email threadOnboarding session times
- 8 Apr 2026callShawsheen Freight / BG-Demo – Kickoff
+1 - 26 Jan 2026callShawsheen Freight / BG-Demo – Demo
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