What happened
What this says
As at Fri 9 Oct 2026Jared requested a shipper region filter on the claims dashboard. Olivia logged it as a feature request and Jared accepted a saved search by region for now.
Problem: Regional leads would find a region filter on the claims dashboard helpful. Handling: Olivia logged the request for the product team and suggested a saved search by region meanwhile. First response took 503 minutes, the ticket was solved on 13 Aug 2026 and closed on 17 Aug 2026. Watch: The evidence does not show whether the product team will build the filter.
Details
Updated 9 Oct 26Prioritylow
Statusclosed
Categoryfeature_request
Channelemail
First response (min)503
Helpdeskmade from
Trail
- created · Jared Pelletier 11 Aug 2026 16:02Hi, would it be possible to add a filter for the shipper's region on the claims dashboard? We have a few regional leads who would find that really helpful. No rush at all. Jared
- Public reply · Olivia Grant 12 Aug 2026 00:25Hi Jared, thanks for the suggestion and sorry for the slow reply. I have logged the region filter as a feature request so the product team can weigh it up. For now, a saved search by region might get the team close. Olivia
- Public reply · Jared Pelletier 13 Aug 2026 12:52Thanks Olivia, the saved search will do for now. Appreciate you logging the request. Jared
- Status change · 17 Aug 2026 23:59
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