Ellie Marchant
Person
Larkspire Software · champion
Ellie Marchant is Larkspire Software's champion and Head of Customer Success. She drove the Starter evaluation and onboarding, and wants a value case for her director. She asked 8% of recent questions. The evidence does not show who owns the renewal.
Who they are
Insight
As at Fri 9 Oct 2026Ellie Marchant is Larkspire Software's champion and Head of Customer Success. She drove the Starter evaluation and onboarding, and wants a value case for her director. She asked 8% of recent questions. The evidence does not show who owns the renewal.
Role: Head of Customer Success at Larkspire Software, recorded in the CRM as champion. She has a platform user account created 12 Jan 2026, without admin rights. She joined discovery, demo, proposal and onboarding calls.
Influence: Rupert Haines, the Chief Executive, signs. Ellie shapes the decision: he said she must review support first, and she asked for terms in writing. Her main concerns are trust in the numbers and stale data.
Watch: She asked how to show her director what the subscription delivers. At the 18 Feb 2026 training she said most of the team had not logged in much. She asked 13% of questions over 12 months and 8% over the last 90 days, so reliance on her has eased. Her director is not named in the evidence.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Larkspire Software | Head of Customer Success | champion | ellie.marchant@larkspire.example |
Activity
- Upcoming
- 27 Oct 2026upcoming callLarkspire Software / BG-Demo – Renewal
+2 - Held
- 8 Oct 2026dealLarkspire Software – Renewal
- 18 Feb 2026callLarkspire Software / BG-Demo – Training
- 13 Feb 2026email threadTraining: finding a date
- 2 Feb 2026callLarkspire Software / BG-Demo – Onboarding
- 19 Jan 2026callLarkspire Software / BG-Demo – Onboarding
- 13 Jan 2026callLarkspire Software / BG-Demo – Kickoff+1
- 8 Jan 2026email threadKickoff: finding a time
- 8 Dec 2025callLarkspire Software / BG-Demo – Negotiation
+2 - 20 Nov 2025eventBG-Demo webinar
+41 - 19 Nov 2025email threadProposal for Larkspire Software
- 17 Nov 2025callLarkspire Software / BG-Demo – Proposal
- 7 Nov 2025email threadProposal walkthrough: finding a time
- 3 Nov 2025email threadInvitation to the BG-Demo webinar
- 29 Oct 2025email threadDemo follow-up for Larkspire Software
+1 - 27 Oct 2025callLarkspire Software / BG-Demo – Demo+1
- 20 Oct 2025email threadArranging your B-Viz demo
- 7 Oct 2025callLarkspire Software / BG-Demo – Discovery
- 23 Sep 2025eventRevenue leaders roundtable
+46 - 15 Sep 2025dealLarkspire Software – New
- 2 Sep 2025email threadRevenue leaders roundtable in London
- 20 Mar 2025eventBG-Demo webinar
+28 - 8 Mar 2025email threadInvitation to our March webinar