What was said
What this says
As at Fri 9 Oct 2026Sophie Ling proposed a demo on Larkspire's own data after a call. On 22 Oct 2025 Ellie Marchant said early next week could work, but asked how long it would take and whether support leads could join.
Ask: Sophie offered a slot early the following week and promised to cover the questions Ellie raised on the call. Ellie did not commit and needs to check with her team first.
Customer view: she is open but cautious. Her request to include support leads suggests she wants wider buy-in before the demo.
Next: Sophie needs to give the demo length and confirm whether support leads can attend.
The thread
Updated 9 Oct 26Typesales
Messages2
First message2025-10-20
Last message2025-10-22
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Messages
- Sophie Ling 20 Oct 2025 15:42Hi Ellie, Thanks for making time on the call. As we discussed, the next step is a demo on your own data, so you can see how B-Viz reads your support tickets against usage. Would a slot early next week suit you? I'll make sure the demo covers the questions you raised. Thanks, Sophie
- Ellie Marchant 22 Oct 2025 13:49Hi Sophie, Early next week could work, but I need to check with my team first. Could you tell me how long the demo will take, and whether it can include our support leads as well? Thanks, Ellie
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