Who they are
Insight
As at Fri 9 Oct 2026Becky Lawton was the Fairhallow Travel champion and platform admin, a heavy user who drove the Growth purchase. Her platform account was deactivated on 29 Aug 2025, so the account has lost its day-to-day sponsor and the COO now decides.
Role: Head of Account Management and CRM champion, based in Manchester. She led discovery, demo and proposal, and was the platform admin user from 1 Jan 2025 until deactivation on 29 Aug 2025.
Influence: she shaped the buying case around a per-client view for account reviews, but Simon Ashworth, the COO, signs and judges on usage and cost. On 22 Aug 2025 she said she was one of the few carrying most of the usage.
Watch: she has left, so a sceptical sponsor now holds the account. The evidence does not show a named successor. Her team's interest in by-client views and the dashboards builder remains the value case to take to Simon.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Fairhallow Travel | Head of Account Management | champion | becky.lawton@fairhallow.example |
Activity
- 22 Aug 2025callFairhallow Travel / BG-Demo – Check In
- 18 Aug 2025email threadCatching up before the autumn
- 23 Jul 2025ticketDuplicated records in the brain
- 20 Jun 2025callFairhallow Travel / BG-Demo – Check In
- 12 Jun 2025eventBG-Demo Customer Day
+58
- 24 May 2025email threadInvitation: BG-Demo Customer Day in London
- 19 May 2025callFairhallow Travel / BG-Demo – QBR
+1
- 9 May 2025email threadScheduling our QBR
- 22 Apr 2025email threadNotes from our check-in
- 17 Apr 2025callFairhallow Travel / BG-Demo – Check In
- 15 Apr 2025email threadQuick check-in catch-up
- 19 Mar 2025ticketUser access and permissions
- 31 Jan 2025callFairhallow Travel / BG-Demo – Onboarding
- 28 Jan 2025ticketDuplicate client records in searches
- 27 Jan 2025callFairhallow Travel / BG-Demo – Onboarding
- 17 Jan 2025ticketHow to filter and group client data
- 9 Jan 2025callFairhallow Travel / BG-Demo – Onboarding
- 6 Jan 2025email threadKickoff follow-up and next steps
+1
- 3 Jan 2025callFairhallow Travel / BG-Demo – Kickoff
+1
- 24 Dec 2024email threadKickoff scheduling
- 11 Nov 2024email threadYour proposal and the next steps
- 7 Nov 2024callFairhallow Travel / BG-Demo – Proposal
- 4 Nov 2024email threadFinding a time to go through the proposal
- 30 Oct 2024email threadFollowing up on the demo
+1
- 28 Oct 2024callFairhallow Travel / BG-Demo – Demo
+1
- 22 Oct 2024email threadDemo: finding a time
- 21 Oct 2024callFairhallow Travel / BG-Demo – Demo
+2
- 17 Oct 2024email threadFairhallow Travel demo: finding a time
- 3 Oct 2024callFairhallow Travel / BG-Demo – Discovery
- 30 Sep 2024email threadGetting a discovery call in the diary
- 11 Sep 2024dealFairhallow Travel – New