Who they are
Insight
As at Fri 9 Oct 2026Kayla Ramirez is the CRM-marked champion at Llano Crossing Software. She led the Starter purchase and onboarding, while the CFO signed off the price. Usage is healthy, though much of it leans on one power user.
Role: Director of Customer Success in Austin and the CRM champion. She opened discovery on 8 Apr 2026, attended the demo, proposal and kickoff calls, and has a platform user account created 29 Jun 2026, not an admin.
Influence: She drives adoption and asked for live training for about 15 people. Jeff Hollander, the CFO, held the commercial decision and verbally agreed on 12 May 2026. She asked 32 of 1042 questions over the last 12 months and 40 of 1223 over the last 90 days, 3% in each window.
Watch: Hamza Akhtar asked her to document a renewal use case, and she supplied one on 22 Jul 2026. Use leans on Sarah in support. The evidence does not show an executed order form.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Llano Crossing Software | Director of Customer Success | champion | kayla.ramirez@llanocrossing.example |
Activity
- 7 Aug 2026callLlano Crossing Software / BG-Demo – Training
- 3 Aug 2026email threadTraining session
- 22 Jul 2026callLlano Crossing Software / BG-Demo – Onboarding
- 16 Jul 2026eventBG-Demo webinar
+53
- 13 Jul 2026callLlano Crossing Software / BG-Demo – Onboarding
- 8 Jul 2026callLlano Crossing Software / BG-Demo – Onboarding
- 30 Jun 2026callLlano Crossing Software / BG-Demo – Kickoff
- 22 Jun 2026email threadKickoff call
- 18 Jun 2026eventBG-Demo webinar
+38
- 28 May 2026email threadStarter tier proposal
+2
- 28 May 2026callLlano Crossing Software / BG-Demo – Negotiation
+2
- 12 May 2026callLlano Crossing Software / BG-Demo – Proposal
- 27 Apr 2026callLlano Crossing Software / BG-Demo – Demo
+1
- 20 Apr 2026email threadDemo scheduling
- 8 Apr 2026callLlano Crossing Software / BG-Demo – Discovery
- 23 Mar 2026dealLlano Crossing Software – New