- Last contact 21 May 26
- made from
Who they are
Insight
As at Fri 9 Oct 2026Sunita Bains is Brannock's CRM administrator and, on the record, its only admin. She runs setup, user lists and most support tickets. She enables adoption but is a key-person risk. Price and renewal sit with the Finance Director.
Role: CRM Administrator in Nottingham and platform admin since 1 May 2024. She led field mapping and connector setup, raised most tickets, and manages the licence list for the 40 seats.
Influence: operational rather than commercial. At the 19 Mar 2025 QBR Helen Varley said price is Andrew's. Sunita shapes the usage story, asking for a split by team because Andrew will ask whether it is just a few enthusiasts.
Watch: at onboarding she was the only admin and the evidence does not show a second admin named. At the 16 Sep 2025 QBR many licensed seats had not logged in for weeks. Several webinar and Customer Day invitations show no reply.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Brannock Medical Supplies | CRM Administrator | admin | sunita.bains@brannock.example |
Activity
- 22 Jul 2026ticketRefresh not completing overnight
- 10 Jun 2026ticketDuplicate orders in import
- 21 May 2026eventBG-Demo webinar
+44
- 13 Apr 2026ticketMulti-trust dashboard view
- 24 Feb 2026eventRevenue leaders roundtable
+54
- 18 Dec 2025ticketUser permissions issue
- 17 Sep 2025email threadFollow-up from the quarterly review
- 16 Sep 2025callBrannock Medical Supplies / BG-Demo – QBR
- 3 Jul 2025ticketCRM connector has stopped syncing
- 12 Jun 2025eventBG-Demo Customer Day
+58
- 25 May 2025email threadInvitation to the BG-Demo Customer Day
- 26 Mar 2025ticketHow do I search across multiple trusts?
- 20 Mar 2025email threadQBR follow-up and next steps
+1
- 19 Mar 2025callBrannock Medical Supplies / BG-Demo – QBR
+1
- 20 Feb 2025eventBG-Demo webinar
+30
- 29 Jan 2025email threadInvitation: BG-Demo webinar on Thursday 20 February 2025
- 16 Jan 2025eventBG-Demo webinar
+24
- 24 Dec 2024email threadInvitation: BG-Demo webinar on Thursday 16 January 2025
- 11 Dec 2024ticketNew user cannot log in
- 22 Nov 2024email threadYour support ticket: follow-up
- 21 Nov 2024ticketSalesforce connector slow sync and missing records
- 7 Nov 2024ticketConnector Data Not Loading
- 11 Oct 2024ticketDashboard data not refreshing overnight
- 23 Sep 2024email threadQuarterly review follow-up and next steps
+1
- 20 Sep 2024callBrannock Medical Supplies / BG-Demo – QBR
+1
- 2 Jul 2024callBrannock Medical Supplies / BG-Demo – Training
- 13 Jun 2024callBrannock Medical Supplies / BG-Demo – Onboarding
- 10 Jun 2024callBrannock Medical Supplies / BG-Demo – Onboarding
- 31 May 2024callBrannock Medical Supplies / BG-Demo – Onboarding
- 23 May 2024callBrannock Medical Supplies / BG-Demo – Onboarding
- 22 May 2024email threadOnboarding: admin walkthrough and first refresh
- 16 May 2024eventBG-Demo webinar
+23
- 16 May 2024callBrannock Medical Supplies / BG-Demo – Onboarding
- 14 May 2024email threadOnboarding: finding a time for the field mapping session
- 1 May 2024email threadInvitation: BG-Demo webinar on Thursday 16 May 2024
- 4 Mar 2024callBrannock Medical Supplies / BG-Demo – Demo
+2